Key Account Manager Job at Booker Group (Eccles, Manchester)

Job Description

As a results-driven Key Account Manager, you will build strong relationships with customers, helping them grow their businesses and positioning Booker as their preferred wholesale catering partner. You will drive sales and volume growth with both existing and new group customers by identifying opportunities and delivering tailored catering solutions. There will also be a requirement to manage and lead tender proposals through to submission working in collaboration across internal depts to support completion. By staying attuned to customer feedback, you will ensure their voices are heard across the business, contributing to the continuous improvement of our catering proposition.

Job Responsibility

Execute strategic sales plans to achieve company targets
Build and maintain strong customer relationships with regular diarised updates
Identify opportunities to increase repeat basket spend with existing customers
Own the commercial proposition with regular price reviews where applicable
Identify new market opportunities and expand group customer base
Collaborate effectively with the branch support team to drive customer satisfaction
Understand the food service market and engage new customers and increase sustainable market share
Maintain excellent product knowledge and understand profitable, sustainable product mixes
End to end tender proposals through to submission
Provide exceptional customer service and support
Monitor and report on sales performance, adjusting strategies as needed
Stay updated on industry trends and competitor activities
Provide constructive feedback through appropriate channels
Role model the win together behaviours
Align sales strategies with business objectives through feedback to the product team

Requirements

A proven success in business development and B2B sales within group customers
Experience in the catering wholesale or hospitality with exposure to tender completion
Ability to learn local catering industry and market dynamics
Proficiency in Microsoft Office 365 and confidence in using data and tools to inform strategy
Enthusiasm for the catering industry and a commitment to excellence
Self-motivated and goal-oriented, with a strong desire to achieve targets
Excellent verbal and written communication skills for effective interaction with customers and team members
Ability to adapt to varying external and internal stakeholders
Capability to work independently and as part of a team
Active listening to understand customer needs and provide solutions
Relationship Management: Quickly build rapport and understand customer drivers, adapting your style as needed
Resilience: Handle rejection and maintain a positive attitude, learning and adapting from each situation
Knowledgeable: Quickly understand our products, club cards, and rewards to overcome challenges
Agile: Adapt focus quickly, especially regarding competition, to meet customer needs
Positive Attitude: Maintain a proactive, can-do approach and demonstrate a growth mindset
Organised: Plan daily activities and prioritise effectively
Collaborate/Influence: Challenge effectively while maintaining strong cross-functional relationships to achieve common goals
Be a team player, sharing experience and knowledge
Confident in presenting to a wider audience

What we offer

A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year
In addition to 10% off at Tesco Cafe and 20% off all F&F purchases
10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year
Up to 30% off car, pet and home insurance at Tesco bank
Free eye test when you spend £50 or more
You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses
50% off health checks at Tesco Pharmacy
Exclusive access to discounted RAC breakdown cover rates
An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount
Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
Life Assurance - You are covered for death in service life cover of up to three times annual pay
Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family
A great holiday package

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Key Account Manager

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