Key Account Manager Job at Randstad (Shanghai)

Customer Experience and Key Accounts Manager

The Customer Experience Manager will report to the Vice President of Sales & Mar...

Location

United States , Ft Worth

Salary:

Not provided

BrainWorks

Expiration Date

Until further notice

Requirements

5+ years of experience in customer experience, customer service, account management, or related roles
Prior people management experience required, preferably leading small to mid-sized teams
Experience supporting franchise, dealer, or B2B customer environments strongly preferred
Background in high-volume service or call-center environments strongly preferred
Strong communication skills with the ability to manage difficult conversations and escalations
Process-oriented, organized, and comfortable building structure in a growing organization
Resilient, adaptable, and confident operating in a fast-paced environment
Bachelor’s degree preferred
Willingness to work onsite in the Dallas–Fort Worth area

Job Responsibility

Serve as the primary point of contact for franchise partners and customers, acting as a trusted ambassador for the brand
Lead, coach, and develop the Customer Experience team, establishing clear expectations, workflows, and service standards
Improve response times, communication consistency, and escalation management across the customer and franchisee journey
Oversee day-to-day customer interactions including order management, issue resolution, and communication.
Build and implement customer service processes, playbooks, and onboarding tools for franchise partners
Manage and resolve customer and franchise escalations professionally and efficiently
Partner closely with Sales, Operations, Manufacturing, and Account Management to ensure seamless issue resolution
Track and manage core customer experience KPIs, including response time, resolution time, repeat issues, and customer feedback
Gather and synthesize customer and franchisee insights through direct feedback, focus groups, and ongoing engagement to drive continuous improvement
Reduce dependency on external or international customer management by building strong local ownership and structure

What we offer

Competitive compensation package with bonus opportunity.
Comprehensive health benefits and 401(k).
Paid time off.
Opportunity to shape and elevate customer experience function within a growing, premium brand

Fulltime

Manager, Relationship Managers (MM & Key Accounts)

The role will lead a team of Relationship Managers primarily responsible for exp...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years experience managing a team of client-facing sales or account management organization
Previous experience in an Account Management function, interfacing with existing clients as an Individual Contributor or Manager
Proven experience–and passion for–teaching and developing talent
Experience developing GTM strategy, building and executing operational plans
Successful track record of designing, implementing, and validating processes and programs
A builder of businesses, with the ability to attract and develop the best talent in the industry
Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
Exemplary sales fundamentals, understanding of different sales frameworks and tools
Adaptive, with the ability to balance short term and long term priorities

Job Responsibility

Lead a team of Relationship Managers primarily responsible for expansion and retention of our existing customer base in the EMEA Region
Responsible for strategy, planning, building, and running a highly performing team
Own a book of business covering our Top Accounts in EMEA with responsibility to engage, manage, support and grow this business
Build and be responsible for recruiting, coaching and developing a diverse team of Relationship Managers
Work with senior leadership to define and implement effective sales strategies for the EMEA Midmarket segment
Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
Monitor the pipeline of opportunities & renewals to ensure timely and effective follow-ups, deal closures, and revenue growth
Own and understand your book of business - driving expansion through cross sell and upsell whilst managing retention
Build data driven outreach programs based on customer behaviour and white space opportunities
Contribute to and translate company strategy into actionable, measurable team and individual goals

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
With secure bike storage
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Key Account Manager

A WiseTech Senior Key Account Manager is the WTG owner of a number (around 20 to...

Location

United States , Chicago

Salary:

90000.00 - 150000.00 USD / Year

Blume Global

Expiration Date

Until further notice

Requirements

Has 5+ years experience or more in Key Account Management
Previous experience managing large global clients and stakeholders at various levels
International freight forwarding or similar Supply Chain/Logistics industry Management experience preferred
Software Industry experience desirable
BBIT Qualification
CCP Qualification

Job Responsibility

Independently conducting customer QBRs, including actively identifying opportunities for revenue growth and works to execute, using the QBR as a key opportunity to drive this growth
Use internal tools such as the Customer Insights Portal to identify patterns and trends
Independently undertake deep dive investigations to establish and report back on clients’ motivations, strategies and preference
Build strong working partnerships with the Service Partners in order to optimize the overall service offering for the client
Has strong communication skills and internal influence with both peers and senior stakeholders
Using interpersonal, leadership and communication skills by phone, email, MS Teams to proactively engage with clients, gain their trust and establish a regular rapport

What we offer

health and welfare benefits
tuition assistance
401K savings and other retirement programs
employee assistance programs

Fulltime

Senior Key Account Manager

A WiseTech Senior Key Account Manager is the WTG owner of a number (around 20 to...

Location

Australia , Sydney

Salary:

Not provided

Blume Global

Expiration Date

Until further notice

Requirements

Has 5+ years experience or more in Key Account Management
Previous experience managing large global clients and stakeholders at various levels
International freight forwarding or similar Supply Chain/Logistics industry Management experience preferred
Software Industry experience desirable
BBIT Qualification
CCP Qualification

Job Responsibility

Independently conducting customer QBRs, including actively identifying opportunities for revenue growth and works to execute, using the QBR as a key opportunity to drive this growth
Use internal tools such as the Customer Insights Portal to identify patterns and trends
Independently undertake deep dive investigations to establish and report back on clients’ motivations, strategies and preference
Build strong working partnerships with the Service Partners in order to optimize the overall service offering for the client
Has strong communication skills and internal influence with both peers and senior stakeholders
Using interpersonal, leadership and communication skills by phone, email, MS Teams to proactively engage with clients, gain their trust and establish a regular rapport

Senior key account manager

Are you a proven leader in Key Account Management, ready to take ownership of an...

Location

Romania , Bucharest

Salary:

Not provided

Randstad

Expiration Date

February 27, 2026

Requirements

Minimum 5 years of experience in Key Account Management / Sales / Customer Marketing
Minimum 2 years of professional experience in people management
Advanced negotiation and analytical abilities
Ability to manage multiple tasks, prioritize, and manage time efficiently
Good independence and ability to take decisions
Proactive, "self-starter" attitude
Excellent communication and relationship skills
Team spirit and a results-oriented attitude
Fluency in English (writing, speaking, reading)
Experience in FMCG is highly preferred

Job Responsibility

Developing and maintaining a solid, long-term relationship with allocated clients
Gaining a deep understanding of your customers’ business and anticipating their needs and changes
Conducting annual negotiations with dedicated clients, including the yearly business plan
Managing the P&L (Profit and Loss) to improve the gross-to-net result for your group of clients
Analyzing customer data to obtain better results and implementing strategic planning to improve customer outcomes
Implementing the company's strategic priorities with your clients
Delivering results in accordance with established objectives

What we offer

Performance Bonus: Quarterly sales bonus
Meal vouchers
Private medical subscription (Regina Maria)
Hybrid schedule (10 days from home, 10 days from the office)

Fulltime

Manager, Relationship Managers (MM & Key Accounts)

The role will lead a team of Relationship Managers primarily responsible for exp...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years experience managing a team of client-facing sales or account management organization
Previous experience in an Account Management function, interfacing with existing clients as an Individual Contributor or Manager
Proven experience–and passion for–teaching and developing talent
Experience developing GTM strategy, building and executing operational plans
Successful track record of designing, implementing, and validating processes and programs
A builder of businesses, with the ability to attract and develop the best talent in the industry
Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
Exemplary sales fundamentals, understanding of different sales frameworks and tools
Adaptive, with the ability to balance short term and long term priorities

Job Responsibility

Lead a team of Relationship Managers primarily responsible for expansion and retention of our existing customer base in the EMEA Region
Responsible for strategy, planning, building, and running a highly performing team
Own a book of business covering our Top Accounts in EMEA with responsibility to engage, manage, support and grow this business
Work with senior leadership to define and implement effective sales strategies for the EMEA Midmarket segment
Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
Monitor the pipeline of opportunities & renewals to ensure timely and effective follow-ups, deal closures, and revenue growth
Own and understand your book of business - driving expansion through cross sell and upsell whilst managing retention
Build data driven outreach programs based on customer behaviour and white space opportunities
Contribute to and translate company strategy into actionable, measurable team and individual goals
Setting standards of excellence and Inspiring the team to do their best work, continue growing, and execute at a high level

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime