Key Account Manager Job at Plaisirs Gastronomiques (Boisbriand)

Job Description

Plaisirs Gastronomiques is a Quebec-based company specializing in the production of prepared meals and ready-to-eat food products. With more than 500 employees, the company stands out for its strong family values. Passion, pride, and teamwork are at the heart of everything we do and help bring the PG culture to life. Reporting directly to the President of Plaisirs Gastronomiques, the Key Account Manager is responsible for developing, managing, and retaining the company's strategic customers. The incumbent acts as a trusted business partner to ensure customer satisfaction, drive sales growth, and maintain long-term business relationships.

Job Responsibility

Manage and grow a portfolio of key accounts, primarily English-speaking customers
Deliver a high level of customer service and maintain long-lasting business relationships
Identify growth opportunities with existing customers by presenting new products and developing new business opportunities
Plan and participate in strategic meetings and commercial negotiations
Coordinate customer requirements with various internal departments
Conduct regular follow-ups on customer performance, forecasts, and evolving needs
Negotiate, manage, and optimize promotional programs and initiatives in accordance with budgets and the annual calendar
Proactively resolve customer issues and ensure timely follow-up on all matters
Prepare various sales reports and analyses

Requirements

Degree in Business Administration, Sales, or a related field
Relevant experience in key account management, with mandatory experience in the food industry
Minimum of three (3) to five (5) years of experience in a consumer packaged goods (CPG) environment
Bilingualism (French and English) is essential in order to communicate with English-speaking customers
Excellent interpersonal and communication skills, with strong presentation abilities
Strong organizational skills and the ability to manage multiple priorities simultaneously
Customer- and results-oriented approach
Analytical mindset and problem-solving skills
Proficiency with computer applications, including Microsoft Office Suite
Availability for occasional travel

Nice to have

Experience managing retail chains or major accounts is considered a strong asset
Knowledge of SAP is considered a strong asset

What we offer

A stimulating and collaborative work environment
Diverse and strategic projects
Flexible group insurance plans tailored to your needs
Vacation and compensation to be discussed
Flexible schedule and hybrid work model
Permanent, stable, full-time employment
Competitive benefits
Group insurance plan
Employee discounts
Free parking and access to public transit
Uniforms provided
Diverse and inclusive work environment
Work-study balance

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Key Account Manager

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