Key Account Manager

• Responsible for all queries arising from Key Accounts
• Support new members in the early stages of membership to help them start to grow their business
• Provide assistance, in collaboration with other departments to assist your key accounts in the development of their business
• Proactively provide your key accounts with details of products and services offered by the group, providing training and guidance as required
• Hold regular membership meetings at head office or elsewhere as appropriate
• Build strong relationships with your Key Accounts and solve any problems which arise
• Represent the company at face to face events, workshops and trade shows on an ad hoc basis throughout the year
• Maintain accurate records and engagement history through the CRM system
• Help deliver engaging training sessions to empower and upskill members
• Answering phone and emails from members as part of the support from the overall team

• Travel industry background essential
• Knowledge of retail travel desirable
• Key Account Manager experience advantageous but not required
• Confidence and ability to network and communicate with members at regional, national and international events
• Customer focused, flexible, caring, positive approach with the willingness to assist in other areas of the business as required
• Very strong and effective verbal and written communication and interpersonal skills
• Self motivated with an ability to manage workload and prioritise tasks
• Ability to liaise with colleagues across all levels and enjoy working as part of a team
• Commercially astute with the drive and ability to meet targets set by the business

Background as Key Account Executive, Regional Sales Manager, Travel Agency Manager would be beneficial to this role

• Pension
• Private health care
• Life assurance