Key Account Manager Job at Jeeves (Bogotá)

Job Description

We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations. You will be the main point of contact for C-level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long-term partnerships.

Job Responsibility

Manage and grow a portfolio of key clients across Mexico and Colombia
Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet
Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups
Coordinate with credit, risk, and customer success to support complex client needs or escalations
Present and position Jeeves solutions (cards, Jeeves Pay, spend management) to CFOs, Controllers, and finance teams
Manage account performance: track client activity, expansion potential, and risks to revenue
Ensure high levels of product adoption and client satisfaction, driving NRR growth
Maintain a deep understanding of product updates to deliver tailored recommendations
Regularly report on account status and performance to regional leadership
Contribute to quarterly business reviews and expansion planning with clients
Support collections and payment conversations where needed, in collaboration with the finance team
Understand and sell additional solutions

Requirements

Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field
3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services)
Proven track record of expanding accounts via cross-sell and upsell strategies
Experience on fintech and saas platforms selling
Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments
Excellent communication and negotiation skills, with the ability to influence C-level stakeholders
Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools
Fluent in Spanish
Upper-Intermediate to Advanced English required