Key Account Manager

Detail Job Description: Achieve/Exceed Budget: Implement a sales strategy per account to maintain existing business and to develop new business opportunities. Work closely with the In-Center Sales Manager across the entire sales cycle to ensure customer outcomes and achieved. Increase customer base and market presence through establishing relationships with key opinion leaders, key influencers and decision makers. Provide targeted counselling and account information to the clinical and technical team as required. Track and report competitor activity within the assigned accounts. Maintain a high-profile presence in the market place through the creation of win-win solutions with customers which turn a sales relationship into a long-term business partnership. Managing the immediate post-purchase activities (checking order status, delivery, handle complaints etc) to ensure customer satisfaction. Provide appropriate clinical support activities such as in-servicing, installations, training & education as required etc. Support Sales Administration. Provide input to forecasting requirements, preparing annual sales budget; Establish sales objectives by creating a sales plan and quota for the region in support of national objectives. Prepare and present customer offerings, quotes, tenders, re-orders and any other related business requirement. Act as a key member of the team: Update clinical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks. Promoting a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met. Provide input and support to marketing programs as required. Maintaining team communication. Undertaking other tasks as required. Where appropriate, become involved in FME activities including attendance at staff meetings and involvement in company or employee events. Other tasks: Other projects those may assign by Direct Superior. Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization. Obey the Fresenius Medical Care Compliance and Company Regulation.