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Key Account Manager

unilever.com Logo

Unilever

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Location:
Bulgaria , Sofia-grad

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role exists to drive customer growth, elevate channel performance, and unlock the full potential of Unilever's HPC & Foods portfolio through strategic account management and data-driven execution. It enables the organisation to deliver sustainable, profitable growth, strengthen customer partnerships, and ensure excellence in planning, forecasting, and activation across key retail channels.

Job Responsibility:

  • Achieve annual targets across assigned channels
  • Develop and maintain strong, trust-based relationships with key customers to drive joint business growth
  • Design and implement portfolio, merchandising, and activation plans that strengthen category performance
  • Identify customer needs and deliver tailored commercial solutions that improve business results
  • Act as the primary point of contact between customers and internal cross-functional teams
  • Prepare detailed sales briefs for planned activities, including timings, mechanisms, objectives, and responsibilities
  • Monitor channel expenditure versus budget, ensuring full financial discipline and accuracy of supporting documentation
  • Conduct regular reporting, performance analysis, and post-evaluations of activities
  • leverage insights to create action plans
  • Lead annual negotiations with key customers and support forecasting and volume planning processes
  • Track competitors’ activities and perform market visits (minimum weekly), sharing insights and actions with relevant teams

Requirements:

  • Minimum 2 years of experience as a Key Account Manager or similar role within FMCG
  • Strong commercial acumen with proven experience in customer management and negotiation
  • Proficiency in Microsoft Office and CRM systems
  • English language proficiency
  • Valid driving licence

Nice to have:

  • Strong analytical skills with the ability to translate data into actionable insights
  • Experience in building customer development plans and managing joint business processes
  • Knowledge of retail landscape, shopper behaviour, and category dynamics

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
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