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Unilever Logo Unilever · Sales

Key Account Manager

Malaysia, Kuala Lumpur · Job Posted May 29, 2026
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Job Responsibility

  • Cascade and translate strategy into action plans for team/customers
  • Input, understand and align with appropriate Channel business plan
  • Deliver, win and retain profitable business with chain customers
  • Improve profitability by measuring and managing customer contribution
  • Develop in conjunction with channel marketing, activity for differentiation
  • Negotiate business terms for each customer to reach the most effective conditions for Unilever
  • Gain insight and understanding into how our chain operators make money
  • Leverage these commercial insights with Channel marketing to create a sustainably profitable business for both parties
  • Communicate regularly with relevant colleagues from different functions i.e. Distributor Account Managers, Chefmanship team and Customer Service team
  • Obtain and feedback information about competitors and their activities on the market
  • Control and manage assigned budgets for selling support in line with Unilever policies and strategy
  • Coordinate with Business Excellence and Supply Chain Team for demand planning
  • Customer Negotiation and Coordination
  • Conduct innovation sessions with customers to agree on products or concepts that fit both customers' needs and agreed to UFS business strategies
  • Work with customers on consumer research to get an understanding of consumer insights, then propose solutions for the customer
  • Negotiate the price with customers to ensure the total volume and profit target are met
  • Regularly conduct customer business reviews
  • Build up strong relationships with customers through high-quality services and solutions
  • Internal Negotiation and Coordination
  • Coordinate with internal business support teams from Chef, Research & Development (R&D), Supply Chain, Channel Marketing and related functions to ensure smooth and efficient operations to support the business growth plan

Requirements

  • Bachelor's Degree
  • Minimum 3 - 5 years of relevant Account Management/Field Sales experience
  • Currently an AKAM or KAM most preferred
  • Diverse key account management (FMCG or foodservice exposure) with reporting downlines an added advantage
  • Relevant industry
  • Foodservice, Retail-Consumer Foods, Hospitality & Tourism (Food-related)
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