Key Account Manager Job at Dompé (San Mateo)

Key Account Manager

Dompé

Location:
United States , San Mateo

Category:
Sales

Contract Type:
Not provided

Salary:

135000.00 - 180000.00 USD / Year

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Job Description:

The Key Account Manager (KAM) reports to the Regional Sales Director and will be a member of a specialty field team supporting Dompé’s first ophthalmic biologic product based on rhNGF (recombinant humanized nerve growth factor) for patients suffering from neurotrophic keratitis. The Key Account Manager (KAM) is accountable for field activities including education of healthcare professionals (cornea specialists, comprehensive ophthalmologists, and optometrists), as well as medical and office support staff including nurses, technicians, and practice administrators. Successful KAMs will maintain a high level of disease and product expertise to maximize patient compliance with therapy. The KAM will support physicians and patients in their local area by developing center and physician-specific plans, strategically deploying messages and resources, and understanding the local payer dynamics that influence patient access.

Job Responsibility:

Achieves business goals on a quarterly and annual basis
Become an expert in the science of corneal healing and in our clinical trial data, and be able to verbalize its significance to others
Serve as a resource to aligned accounts including physicians and their staff in order to enable appropriate education and access to our medicines
Work collaboratively with cross-functional partners including but not limited to patient access managers, managed care, medical science liaisons, marketing, human resources, legal and compliance
Create and implement an effective business plan to guide strategy and track progress throughout the year in an effort to compliantly achieve short and long-term business objectives
Leverage internal data and tools, analytics and insights to determine where and how approved resources and marketing messages should be deployed within territory
Manage assigned territory budget effectively
Create, build and maintain relationships with cornea thought leaders in local area in partnership with key internal Dompé team members
Actively participate and lead territory business planning meetings
Represent Dompé at professional society meetings as assigned by Sales leadership
Demonstrate leadership within internal teams, sharing best practices and market dynamics with peers when appropriate
Comply with all laws, regulations and policies that govern the conduct of Dompé activities
Manage assigned geography with diverse customer base of physicians and accounts

Requirements:

Bachelor’s degree required
Advanced educational degree or experience in the Healthcare field preferred
5+ years of demonstrated successful relevant healthcare sales or account management experience, including being accountable for own territory and large geography
3+ years of experience in biotech/specialty sales, preferred
Live within the stated KAM geography
Prior work with rare or orphan disease products
Eye care sales experience and relationships in anterior segment therapeutic area, in both private clinic and hospital/academic setting
Exceptional clinical acumen with the proven ability to excel in a scientifically complex and stimulating environment
Proven track record of exceeding business goals
Keeps current and develops deeper and broader experience in own functional area
Self-motivated and assertive with the ability to act with urgency
Understands strategic priorities developed by leadership team
Is open to and actively solicits feedback on performance and skill development needs
Demonstrates appreciation for diversity of perspectives and approaches among peers
Strong strategic planning and organizational skills

What we offer:

Comprehensive medical benefits
Generous vacation / holiday time off
Competitive 401(K) matching

Additional Information:

Job Posted:
March 18, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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