Key Account Manager Job at Hyundai AutoEver America (Irvine)

Key Account Manager

Hyundai AutoEver America

Location:
United States , Irvine

Category:
Sales

Contract Type:
Not provided

Salary:

120000.00 - 150000.00 USD / Year

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Job Description:

The Key Account Manager (KAM) serves as the primary point of contact for our Enterprise Client Business Unit (CBU). This role owns the relationship, ensuring smooth execution of net‑new initiatives, proactive escalation management, IT budget planning and tracking, and day‑to‑day enterprise account operations. Success looks like strong client trust, predictable delivery, disciplined governance, and measurable business outcomes.

Job Responsibility:

Client Relationship Lead: Serve as the main point of contact for Enterprise CBU and manage ongoing communications
New Initiative Intake: Capture new requests, clarify scope, coordinate internal reviews, and support business case development
Issue & Escalation Management: Monitor risks, respond to issues quickly, and work with cross‑functional teams to drive resolution
IT Budget: Assist with annual and quarterly budget planning, tracking, and reporting
monitor spend vs. plan
Governance & Reporting: Support account plans, dashboards, stakeholder updates, and meeting routines (QBRs/MBRs)
Delivery Coordination: Work closely with PMO and Delivery leads to keep scope, timeline, and quality on track
Opportunity Support: Identify and surface upsell/cross‑sell opportunities
assist with SOW creation and approvals
Documentation & Compliance: Maintain records, SOWs, risks, and updates to ensure alignment with internal processes
Customer Advocacy: Understand client needs and communicate them clearly to internal teams

Requirements:

8+ years of enterprise sales, account management, or client‑facing experience
Bachelor’s degree in business, IT, Engineering, or a related field (or equivalent experience)
Strong communication and relationship‑building skills
Experience working with cross‑functional delivery and technical teams
Ability to manage multiple initiatives and follow through on commitments
Solid understanding of budgeting, forecasting, and financial tracking

Nice to have:

Experience with Salesforce
Experience in automotive, mobility, enterprise IT services, or large‑scale enterprise accounts
Familiarity with SOWs, project governance, and intake processes
Comfortable with dashboards, reporting tools, and basic data analysis
Exposure to multi‑vendor or global delivery environments
Experience in a fast‑paced or matrixed organization

Additional Information:

Job Posted:
March 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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