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Key Account Manager

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Club Med

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Location:
South Africa , Johannesburg

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Key Account Manager, you will develop Indirect business (Travel Consortia, Retail, Independents, and M&E partners) within your area, in line with the Club Med strategy. You will be directly reporting to the Meeting & Events and Indirect Sales Manager for South Africa.

Job Responsibility:

  • Build strong relationships and develop the business with existing key accounts
  • Contribute towards selecting and developing High Potential agencies
  • Define clear objectives, provide clear reporting, monitor results and set up an adapted action plan
  • Ensure and facilitate the sales fluidity and quality of customer service
  • Follow up all high value bookings
  • Represent the image of Club Med through a professional and high quality of service
  • Attend and host industry events, presentations and conferences
  • Develop and animate the business, in line with the key sales priorities and the upmarket strategy
  • Organize and structure the commercial planning
  • Optimise the budget available and structure the activity
  • Contribute towards the negotiation of contracts and commission rates
  • Ensure that a clear and regular contact is provided
  • Educate, animate and show growth during key sales activations
  • Accompany agencies with the sales tools
  • Gain the competitive edge on the market by animating and stimulating the business
  • Set up a clear communication plan to maximise the impact
  • Offer co-marketing actions
  • Train our partners on Club Med brands, products, activities and offers
  • Promote, animate and grow the rewards and loyalty programme
  • Update all visits and actions in Salesforce on a weekly basis
  • Promote, train and accompany the selected agencies on the Club Med Travel Agents portal and payment system
  • Ensure that the agencies’ data / network changes are updated
  • Inform the NMEA business analysis team
  • Ensure that Salesforce can follow the activity
  • Ensure all partners receive accurate reporting
  • Identify new areas of business and opportunities to increase the sales
  • Using “field knowledge” to help Marketing and the Head of Sales identify key accounts/agents
  • Identify future partnerships within key regions/accounts
  • Support new key agencies
  • Inform the Customer Service Centre Manager of the new upmarket partnerships
  • Identify future partnerships that use an e-distribution model
  • Working with e-distribution teams internally and externally to coordinate and resolve issues
  • Contribute towards marketing content and timely distribution of communications
  • Contribute to and distribute pricing updates for all promotional sales

Requirements:

  • Degree in tourism industry and/or business preferable
  • Experience in the tourism Industry in a similar position preferable/Proven success of developing partnerships and brand relevant partners within the tourism industry
  • Knowledge of Club Med range of services and products, B2B and B2C sales conditions, familiar with local industry commission rates, commercial agreements and systems
  • Soft skills: Client-oriented, Analytical, Planning & organised, Negotiation, Detail-orientated, Entrepreneurial spirit, Open-minded, Team player, Energetic, Can work autonomously, (Pro)active, target oriented
  • Technical skills: Microsoft Applications inc. Excel, Word, PowerPoint, Google Docs, Willingness to learn additional internal systems such as Salesforce and the Club Med booking engine, Proficient with online systems and booking tools
  • Languages: English

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
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