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Key Account Manager - Thyroid Eye Disease

Malaysia, Kuala Lumpur · Job Posted March 25, 2026
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Job Description

The key account manager role focuses on converting clinical demand into operationalized patient starts by enabling treatment readiness across complex healthcare accounts. This role requires close coordination with cross-functional teams and external stakeholders to optimize the Thyroid Eye Disease (TED) patient journey and ensure timely diagnosis, referral, and treatment initiation.

Job Responsibility

  • Build strong relationships with key decision makers, prescribers, and multidisciplinary stakeholders
  • Identify customer needs and translate insights into opportunities to improve patient outcomes and treatment access
  • Contribute field insights to support brand strategy development and launch readiness planning
  • Map referral networks and patient pathways across institutions to improve patient flow and reduce delays in diagnosis and treatment
  • Identify account-specific barriers to access and collaborate with internal teams to develop solutions
  • Coordinate closely with Marketing, Medical and Market Access teams to execute integrated account strategies
  • Deliver tailored messaging to key stakeholders across multiple specialties involved in TED management
  • Integrate omnichannel engagement strategies including face-to-face interactions, virtual engagements, and digital platforms
  • Utilize CRM systems and market data to monitor account progress and customer engagement
  • Track key performance indicators including account plan execution, stakeholder engagement, and patient start milestones

Requirements

  • Bachelor’s degree in Life Sciences, Pharmacy, Medicine, or related field
  • Minimum 3-5 years of experience in pharmaceutical sales, key account management, or medical engagement roles
  • Experience in rare diseases, specialty care, ophthalmology, endocrinology, oncology, or complex markets preferred
  • Strong understanding of hospital environments and multidisciplinary care pathways
  • Strong relationship-building and stakeholder management skills
  • Strategic thinking and account planning capability
  • Highly independent, self-motivated, and results-driven
  • Ability to thrive in a fast paced and dynamic environment, and manage multiple priorities
  • Familiarity with CRM systems and digital engagement tools

What we offer

  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
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