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Key Account Manager - Thyroid Eye Disease

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Amgen

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Location:
Malaysia , Kuala Lumpur

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The key account manager role focuses on converting clinical demand into operationalized patient starts by enabling treatment readiness across complex healthcare accounts. This role requires close coordination with cross-functional teams and external stakeholders to optimize the Thyroid Eye Disease (TED) patient journey and ensure timely diagnosis, referral, and treatment initiation.

Job Responsibility:

  • Build strong relationships with key decision makers, prescribers, and multidisciplinary stakeholders
  • Identify customer needs and translate insights into opportunities to improve patient outcomes and treatment access
  • Contribute field insights to support brand strategy development and launch readiness planning
  • Map referral networks and patient pathways across institutions to improve patient flow and reduce delays in diagnosis and treatment
  • Identify account-specific barriers to access and collaborate with internal teams to develop solutions
  • Coordinate closely with Marketing, Medical and Market Access teams to execute integrated account strategies
  • Deliver tailored messaging to key stakeholders across multiple specialties involved in TED management
  • Integrate omnichannel engagement strategies including face-to-face interactions, virtual engagements, and digital platforms
  • Utilize CRM systems and market data to monitor account progress and customer engagement
  • Track key performance indicators including account plan execution, stakeholder engagement, and patient start milestones

Requirements:

  • Bachelor’s degree in Life Sciences, Pharmacy, Medicine, or related field
  • Minimum 3-5 years of experience in pharmaceutical sales, key account management, or medical engagement roles
  • Experience in rare diseases, specialty care, ophthalmology, endocrinology, oncology, or complex markets preferred
  • Strong understanding of hospital environments and multidisciplinary care pathways
  • Strong relationship-building and stakeholder management skills
  • Strategic thinking and account planning capability
  • Highly independent, self-motivated, and results-driven
  • Ability to thrive in a fast paced and dynamic environment, and manage multiple priorities
  • Familiarity with CRM systems and digital engagement tools
What we offer:
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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