Key Account Manager - Special Services - E-Mobility

• Assume functional ownership of Galp/Daloop's digital electric mobility platforms, ensuring their proper alignment and positioning for corporate clients
• Coordinate and execute onboarding processes for new clients, including functional parameterization, access configuration, training, and initial support
• Ensure client integration into digital platforms, collaborating with internal teams and technology partners whenever necessary
• Act as a functional product expert, providing second-line support to clients and internal teams regarding platform features and digital services
• Drive Customer Success initiatives by monitoring usage, adoption, and satisfaction levels, while identifying areas for improvement
• Participate in the functional validation of new equipment, features, integrations, and solutions within the electric vehicle (EV) charging ecosystem
• Contribute to the definition and continuous improvement of onboarding, support, and customer experience management processes
• Collaborate with Product, Operations, Construction, Maintenance, and Backoffice teams to ensure an integrated and consistent customer experience
• Produce and maintain functional documentation, training materials, and support content for clients and internal teams

• Bachelor’s degree in Engineering, Management, Information Systems, or a related field
• Professional experience in Customer Success, Product Management, Account Management, Functional Support, or Digital Solutions Implementation
• Knowledge of Daloop platforms (eMSP and/or CPO) or relevant experience in the electric mobility sector is highly valued
• Understanding of electric vehicle (EV) charging ecosystems, protocols, operations, and management platforms
• Ability to conduct onboarding sessions, training, and customer tracking
• Strong customer orientation and problem-solving skills
• Good written and verbal communication skills
• Strong interpersonal skills and the ability to work cross-functionally with different teams
• Analytical mindset, critical thinking, and attention to detail
• Fluency in English
• knowledge of Spanish is a plus
• Proficiency in Microsoft 365 tools, with a particular focus on Excel, PowerPoint, and collaborative applications

Knowledge of Spanish is a plus