Key Account Manager

Job Description

As a Key Account Manager you will be responsible for prospecting and on-boarding new clients whilst also maintaining and developing existing accounts. Achieving this balance is key to your success in the role. You will be required to interact with colleagues across the company and within your team to facilitate the smooth implementation of new car park management schemes as well as ongoing maintenance of existing systems to guarantee the delivery of a positive client experience at all times. You must have demonstrable work experience in a client-facing role with the aptitude and desire to learn new technical concepts and technologies. You will be responsible for negotiating future contracts, solving day to day issues and cross selling the company’s other products and services.

Job Responsibility

Identify prospects and build relationships with potential clients which includes a combination of warm and cold leads
Compile proposals and contracts
Attend exhibitions and networking events as required
Contribute to the solution/service/cost structure
Meet with decision makers, play an integral role in new business pitches and oversee the effective on-boarding of new clients
Gain a detailed knowledge of the car park management system and understand how this product can be implemented to meet the requirements of the client
Meet your own individual sales target as set by the Sales & Marketing Director
Present new products and services to enhance existing relationships
Build strong and positive relationships with clients at various levels
Work with technical staff and other internal colleagues to meet customer needs
Be the key interface between the client and all relevant internal departments
Plan and project manage the implementation of numerous car park management systems at any one time with the assistance of an Account Executive
Delegate work to an Account Executive who will assist in the day-to-day management of an account
Complete administrative tasks in connection with internal processes/procedures
Communicate with clients and colleagues via telephone and email
Attend client implementation meetings
Ongoing operational analysis of client sites to ensure profitability at all times
Production of management information/reports as and when required internally and externally
Identify any training/knowledge needs for clients and prepare and perform training sessions/documentation
Initiate and lead periodical account reviews with clients to ensure client satisfaction
Identify opportunities to cross-sell

Requirements

Experience of selling to and managing key accounts
The ability to demonstrate how to grow revenues using account management principles
Worked in a complex project environment
Previous accountability for making commercial decisions
Intermediate/advanced MS Office skills
Demonstrate leadership of tasks and projects in previous working history
Ability to find and pursue new leads and sign potential clients
Strong account management and relationship building skills
Excellent organisational, prioritisation and communication skills
Strong I.T. and written English language skills
Ability to multi-task
Confidence in dealing with all levels of personnel both externally and internally
Aptitude to work both independently and as part of a team with an element of team leadership
Willingness to assume responsibilities and take ownership of tasks
Capacity to work under pressure as customer requests can often occur in an unpredictable manner
Travelling and overnight stays will be required as part of the role

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Key Account Manager - Retail

Job Description

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