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Key Account Manager, Patient Support Systems

Australia, Old Toongabbie, Sydney · Job Posted March 14, 2026
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Job Description

As a member of Baxter’s sales team, you’ll be aligned to one of our global business units and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You’ll work within an assigned geographic area or with specific accounts to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you’ll have the opportunity to provide input on new markets and products, manage customer concerns, and collaborate with other teams. We have an exciting opportunity that has arisen for a dynamic Key Account Manager to join our Patient Support Systems team based in Sydney covering the Metropolitan South Territory. Our Patient Support Services team sell a a wide range of connected smart beds and surfaces into acute settings including public and private hospitals. Reporting to the Sales Lead, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing. In this role you will use your effective territory management skills to execute sales strategies through development of new business and maintaining existing business while maximising market presence of our product portfolio.

Job Responsibility

  • Follow a sales call plan and actively participate in ‘cold calls’
  • Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
  • Negotiate price within defined schedules and guidelines as required
  • Attend corporate events as required including meetings and conferences
  • Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
  • Support and participate in sales promotions and marketing activities as required
  • Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
  • Actively participate in the clinical environment by providing technical consultation as required
  • Monitor and control local inventory issues for the relevant products
  • Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
  • Ensure the CRM (Salesforce) is kept updated to ensure effective reporting
  • Ensure a strong sales pipeline and manage this effectively via CRM (Salesforce)
  • Ensure a safe working environment in accordance with the relevant Work Health and Safety (OH&S) legislation.

Requirements

  • Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
  • At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
  • Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
  • Working knowledge or the Hospital and Healthcare system
  • Highly developed interpersonal effectiveness and relationship-building abilities
  • Accountable for achieving targets and delivering exceptional customer service
  • Collaborative approach and ability to work well with others
  • Ability to manage & plan your territory effectively using CRM Salesforce
  • Willingness to travel interstate from time to time is required

What we offer

  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer

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Key Account Manager, Patient Support Systems

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Key Account Manager, Patient Support Systems

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...
Location
Location
Australia , Old Toongabbie
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A degree in Medical Science, Healthcare, Business, or a related field
  • 3–5+ years of success in medical device or pharmaceutical sales
  • Strong understanding of the hospital and healthcare landscape
  • Demonstrated ability in key account management and value-based selling
  • Exceptional relationship-building and communication skills
  • A results-driven mindset with accountability for targets and outcomes
  • Strong organisational and territory management capabilities
  • Experience using Salesforce (or similar CRM tools)
  • Flexibility to travel, including occasional interstate travel.
Job Responsibility
Job Responsibility
  • Develop and execute a strategic territory plan to drive growth and expand market share
  • Build strong, long-term relationships with clinical staff, procurement teams, and key stakeholders
  • Identify and convert new business opportunities, including proactive outreach and targeted prospecting
  • Deliver compelling product demonstrations, tenders, and proposals that showcase value and outcomes
  • Lead clinical education and in-servicing, ensuring customers maximise product utilisation
  • Act as a trusted partner in the clinical environment, providing technical insight and support
  • Collaborate cross-functionally with Customer Service, Field Service, and Marketing to deliver exceptional customer experiences
  • Maintain a strong and accurate pipeline and reporting cadence via Salesforce
  • Monitor territory performance, pricing, and inventory to optimise profitability.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right

Key Account Manager, Patient Support Systems

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...
Location
Location
Australia , Old Toongabbie
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A degree in Medical Science, Healthcare, Business, or a related field
  • 3–5+ years of success in medical device or pharmaceutical sales
  • Strong understanding of the hospital and healthcare landscape
  • Demonstrated ability in key account management and value-based selling
  • Exceptional relationship-building and communication skills
  • A results-driven mindset with accountability for targets and outcomes
  • Strong organisational and territory management capabilities
  • Experience using Salesforce (or similar CRM tools)
  • Flexibility to travel, including occasional interstate travel.
Job Responsibility
Job Responsibility
  • Develop and execute a strategic territory plan to drive growth and expand market share
  • Build strong, long-term relationships with clinical staff, procurement teams, and key stakeholders
  • Identify and convert new business opportunities, including proactive outreach and targeted prospecting
  • Deliver compelling product demonstrations, tenders, and proposals that showcase value and outcomes
  • Lead clinical education and in-servicing, ensuring customers maximise product utilisation
  • Act as a trusted partner in the clinical environment, providing technical insight and support
  • Collaborate cross-functionally with Customer Service, Field Service, and Marketing to deliver exceptional customer experiences
  • Maintain a strong and accurate pipeline and reporting cadence via Salesforce
  • Monitor territory performance, pricing, and inventory to optimise profitability.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right

Key Account Manager, Patient Support Systems

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...
Location
Location
Australia , Old Toongabbie, Sydney
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
  • At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
  • Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
  • Working knowledge or the Hospital and Healthcare system
  • Highly developed interpersonal effectiveness and relationship-building abilities
  • Accountable for achieving targets and delivering exceptional customer service
  • Collaborative approach and ability to work well with others
  • Ability to manage & plan your territory effectively using CRM Salesforce
  • Willingness to travel interstate from time to time is required
Job Responsibility
Job Responsibility
  • Follow a sales call plan and actively participate in ‘cold calls’
  • Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
  • Negotiate price within defined schedules and guidelines as required
  • Attend corporate events as required including meetings and conferences
  • Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
  • Support and participate in sales promotions and marketing activities as required
  • Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
  • Actively participate in the clinical environment by providing technical consultation as required
  • Monitor and control local inventory issues for the relevant products
  • Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right

Key Account Manager, Patient Support Systems

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...
Location
Location
Australia , Old Toongabbie, Sydney
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
  • At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
  • Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
  • Working knowledge or the Hospital and Healthcare system
  • Highly developed interpersonal effectiveness and relationship-building abilities
  • Accountable for achieving targets and delivering exceptional customer service
  • Collaborative approach and ability to work well with others
  • Ability to manage & plan your territory effectively using CRM Salesforce
  • Willingness to travel interstate from time to time is required
Job Responsibility
Job Responsibility
  • Follow a sales call plan and actively participate in ‘cold calls’
  • Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
  • Negotiate price within defined schedules and guidelines as required
  • Attend corporate events as required including meetings and conferences
  • Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
  • Support and participate in sales promotions and marketing activities as required
  • Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
  • Actively participate in the clinical environment by providing technical consultation as required
  • Monitor and control local inventory issues for the relevant products
  • Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right

Key Account Manager, Patient Support Systems

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...
Location
Location
Australia , Old Toongabbie
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
  • At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
  • Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
  • Working knowledge or the Hospital and Healthcare system
  • Highly developed interpersonal effectiveness and relationship-building abilities
  • Accountable for achieving targets and delivering exceptional customer service
  • Collaborative approach and ability to work well with others
  • Ability to manage & plan your territory effectively using CRM Salesforce
  • Willingness to travel interstate from time to time is required
Job Responsibility
Job Responsibility
  • Follow a sales call plan and actively participate in ‘cold calls’
  • Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
  • Negotiate price within defined schedules and guidelines as required
  • Attend corporate events as required including meetings and conferences
  • Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
  • Support and participate in sales promotions and marketing activities as required
  • Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
  • Actively participate in the clinical environment by providing technical consultation as required
  • Monitor and control local inventory issues for the relevant products
  • Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right

Key Account Manager, Patient Support Systems- Sydney South

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...
Location
Location
Australia , Old Toongabbie
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A degree in Medical Science, Healthcare, Business, or a related field
  • 3–5+ years of success in medical device or pharmaceutical sales
  • Strong understanding of the hospital and healthcare landscape
  • Demonstrated ability in key account management and value-based selling
  • Exceptional relationship-building and communication skills
  • A results-driven mindset with accountability for targets and outcomes
  • Strong organisational and territory management capabilities
  • Experience using Salesforce (or similar CRM tools)
  • Flexibility to travel, including occasional interstate travel.
Job Responsibility
Job Responsibility
  • Develop and execute a strategic territory plan to drive growth and expand market share
  • Build strong, long-term relationships with clinical staff, procurement teams, and key stakeholders
  • Identify and convert new business opportunities, including proactive outreach and targeted prospecting
  • Deliver compelling product demonstrations, tenders, and proposals that showcase value and outcomes
  • Lead clinical education and in-servicing, ensuring customers maximise product utilisation
  • Act as a trusted partner in the clinical environment, providing technical insight and support
  • Collaborate cross-functionally with Customer Service, Field Service, and Marketing to deliver exceptional customer experiences
  • Maintain a strong and accurate pipeline and reporting cadence via Salesforce
  • Monitor territory performance, pricing, and inventory to optimise profitability.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right

Key Account Manager, Patient Support Services

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...
Location
Location
Australia , Acacia Ridge, Brisbane
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
  • At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
  • Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
  • Working knowledge or the Hospital and Healthcare system
  • Highly developed interpersonal effectiveness and relationship-building abilities
  • Accountable for achieving targets and delivering exceptional customer service
  • Collaborative approach and ability to work well with others
  • Ability to manage & plan your territory effectively using CRM Salesforce
  • Willingness to travel to regional QLD and interstate is required
Job Responsibility
Job Responsibility
  • Follow a sales call plan and actively participate in ‘cold calls’
  • Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
  • Negotiate price within defined schedules and guidelines as required
  • Attend corporate events as required including meetings and conferences
  • Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
  • Support and participate in sales promotions and marketing activities as required
  • Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
  • Actively participate in the clinical environment by providing technical consultation as required
  • Monitor and control local inventory issues for the relevant products
  • Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right

Key Account Manager, Patient Support Services

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...
Location
Location
Australia , Acacia Ridge, Brisbane
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
  • At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
  • Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
  • Working knowledge or the Hospital and Healthcare system
  • Highly developed interpersonal effectiveness and relationship-building abilities
  • Accountable for achieving targets and delivering exceptional customer service
  • Collaborative approach and ability to work well with others
  • Ability to manage & plan your territory effectively using CRM Salesforce
  • Willingness to travel to regional QLD and interstate is required
Job Responsibility
Job Responsibility
  • Follow a sales call plan and actively participate in ‘cold calls’
  • Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
  • Negotiate price within defined schedules and guidelines as required
  • Attend corporate events as required including meetings and conferences
  • Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
  • Support and participate in sales promotions and marketing activities as required
  • Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
  • Actively participate in the clinical environment by providing technical consultation as required
  • Monitor and control local inventory issues for the relevant products
  • Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right