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Key Account Manager, Patient Support Systems

Australia, Old Toongabbie · Job Posted May 26, 2026
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Job Description

As a member of Baxter’s sales team, you’ll be aligned to one of our global business units and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You’ll work within an assigned geographic area or with specific accounts to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you’ll have the opportunity to provide input on new markets and products, manage customer concerns, and collaborate with other teams. An exciting opportunity has opened for a high-performing Key Account Manager to join our Patient Support Systems team in Sydney, covering the Metropolitan South territory. In this role, you’ll represent a market-leading portfolio of connected smart beds and advanced therapeutic surfaces, helping hospitals enhance patient care, safety, and recovery outcomes across both public and private acute settings. You’ll combine strategic account management with hands-on clinical engagement, positioning yourself as a trusted advisor to your customers.

Job Responsibility

  • Develop and execute a strategic territory plan to drive growth and expand market share
  • Build strong, long-term relationships with clinical staff, procurement teams, and key stakeholders
  • Identify and convert new business opportunities, including proactive outreach and targeted prospecting
  • Deliver compelling product demonstrations, tenders, and proposals that showcase value and outcomes
  • Lead clinical education and in-servicing, ensuring customers maximise product utilisation
  • Act as a trusted partner in the clinical environment, providing technical insight and support
  • Collaborate cross-functionally with Customer Service, Field Service, and Marketing to deliver exceptional customer experiences
  • Maintain a strong and accurate pipeline and reporting cadence via Salesforce
  • Monitor territory performance, pricing, and inventory to optimise profitability

Requirements

  • A degree in Medical Science, Healthcare, Business, or a related field
  • 3–5+ years of success in medical device or pharmaceutical sales
  • Strong understanding of the hospital and healthcare landscape
  • Demonstrated ability in key account management and value-based selling
  • Exceptional relationship-building and communication skills
  • A results-driven mindset with accountability for targets and outcomes
  • Strong organisational and territory management capabilities
  • Experience using Salesforce (or similar CRM tools)
  • Flexibility to travel, including occasional interstate travel

What we offer

  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer

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