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Key Account Manager, Patient Support Services

https://www.baxter.com/ Logo

Baxter

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Location:
Australia , Acacia Ridge, Brisbane

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a member of Baxter’s sales team, you’ll be aligned to one of our global business units and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You’ll work within an assigned geographic area or with specific accounts to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you’ll have the opportunity to provide input on new markets and products, manage customer concerns, and collaborate with other teams. We have an exciting opportunity that has arisen for a dynamic Key Account Manager to join our Patient Support Services team based in Brisbane covering QLD Metro South and far north QLD. Our Patient Support Services team sell a a wide range of connected smart beds and surfaces into acute settings including public and private hospitals. Reporting to the Sales Lead, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing. In this role you will use your effective territory management skills to execute sales strategies through development of new business and maintaining existing business while maximising market presence of our product portfolio.

Job Responsibility:

  • Follow a sales call plan and actively participate in ‘cold calls’
  • Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
  • Negotiate price within defined schedules and guidelines as required
  • Attend corporate events as required including meetings and conferences
  • Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
  • Support and participate in sales promotions and marketing activities as required
  • Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
  • Actively participate in the clinical environment by providing technical consultation as required
  • Monitor and control local inventory issues for the relevant products
  • Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
  • Ensure the CRM (Salesforce) is kept updated to ensure effective reporting
  • Ensure a strong sales pipeline and manage this effectively via CRM (Salesforce)
  • Ensure a safe working environment in accordance with the relevant Work Health and Safety (OH&S) legislation.

Requirements:

  • Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
  • At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
  • Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
  • Working knowledge or the Hospital and Healthcare system
  • Highly developed interpersonal effectiveness and relationship-building abilities
  • Accountable for achieving targets and delivering exceptional customer service
  • Collaborative approach and ability to work well with others
  • Ability to manage & plan your territory effectively using CRM Salesforce
  • Willingness to travel to regional QLD and interstate is required
What we offer:
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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