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Key Account Manager Lab

Italy, Milan · Job Posted July 04, 2026
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Job Description

3Shape is looking for a Key Account Manager – Lab Solutions (Italy) to lead growth and digital transformation in the dental lab segment across the Italian market. This is a high-impact, field-based role with national responsibility, ideal for a commercially driven professional who thrives on ownership, results, and customer engagement.

Job Responsibility

  • Own and drive sales performance of 3Shape Lab solutions across Italy
  • Deliver revenue growth, pipeline development, and market expansion
  • Identify and win new business opportunities while growing existing accounts
  • Execute upselling and cross-selling across the full 3Shape portfolio
  • Build a strong understanding and segmentation of the Italian Lab market
  • Engage with and visit dental labs nationwide to understand their needs and workflows
  • Position 3Shape’s full digital ecosystem (scanners, CAD software, LMS, services)
  • Drive digital transformation within the lab and prosthetics segment
  • Act as the face of 3Shape Lab solutions in Italy through events, trainings, and webinars
  • Collaborate with reseller partners to drive sales execution and close deals
  • Train, coach, and support reseller sales teams through joint customer activities
  • Participate in regular business reviews and strategic planning
  • Work closely with local and global teams (marketing, clinical, product)
  • Support go-to-market activities and product launches
  • Build and strengthen relationships with labs to support lead generation for clinic solutions (TRIOS)
  • Drive engagement through events, training, and on-site visits

Requirements

  • 5+ years of sales experience in the dental industry
  • Proven track record in driving revenue and winning new business
  • Experience in key account management and complex sales cycles
  • Knowledge of Dental CAD software (e.g. Exocad, Dental System, or similar)
  • Strong understanding of digital workflows (Lab & Clinic)
  • Proficient in Excel and PowerPoint
  • Fluent in English
  • Background as a dental technician is a plus

Nice to have

Background as a dental technician is a plus

What we offer

  • A dynamic and international working environment
  • Collaborative, skilled, and supportive colleagues
  • Flexible working model (up to 2 days remote per week)
  • Competitive compensation package with strong performance focus
  • A meaningful purpose: improving dental care globally

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