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Key Account Manager (High Street & Discounters)

United Kingdom, St Albans · Job Posted May 05, 2026
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Job Description

We’re exclusively partnering with Lotus Bakeries on a major commercial growth project, supporting a number of hires across National Account Management and Category Management. With a portfolio that includes Lotus Biscoff, TREK, Nakd, Peter’s Yard and BEAR, this investment reflects a clear commitment to accelerating performance across some of the most recognisable and high growth brands in the category. This is a brilliant opportunity to take ownership of high street and discount customers, with real accountability and exposure to the wider commercial strategy.

Job Responsibility

  • Own and manage key high street and discount retail accounts, building strong and effective customer relationships
  • Drive growth across your accounts, identifying opportunities to increase distribution, visibility and sales
  • Lead day-to-day customer management including promotional planning, pricing and trade spend tracking
  • Analyse performance data and customer insight to inform decision making and drive account performance
  • Support and contribute to joint business planning and longer-term customer strategy
  • Manage P&L responsibility across your accounts, ensuring delivery of volume, value and margin targets
  • Work cross-functionally with category, supply chain and marketing teams to ensure best-in-class execution

Requirements

  • Experience managing retail customers, ideally within high street or discounters
  • Commercially aware with strong numerical and analytical capability
  • Confident managing customers and building relationships with buyers and key stakeholders
  • Proactive, resilient and comfortable operating in a fast-paced environment
  • A team player who is keen to learn, develop and take on more responsibility

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