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The Key Account Manager – Bone Health will report into the Key Account Director. Their primary responsibility is to assess and diagnose the current business environment in each of their assigned accounts in relation to Amgen products and plan/execute actions for success in these accounts. The Account Manager will work internally through the matrix team, and externally with customers to develop strong relationships for Amgen to support sales performance and brand strategies at multiple touch points and levels within complex partner organizations.
Job Responsibility:
Develops and executes innovative market strategies to reach difficult to access health care providers and accounts in a compliant manner
Amgen Bone Health contracting point
Leads contract delivery, business reviews and performance tracking
Coordinates with GPOs and large Rheumatology Networks
Serves as lead for post-fracture care initiatives
Monitors Amgen business performance across portfolio
Identifies drivers/barriers and coordinates pull-through initiatives across field teams
Provides actionable field intelligence and recommendations to Amgen home office
Partners closely with Market Access Team Account Executives in shared accounts
Identifies and resolves contracting/membership/channel issues
Provides field insight and recommendations to Pricing, Brand, and GPO teams
Shapes the environment, including exploration of Alternate Sites of Care, Injection Sites and value-based partnerships
Requirements:
Doctorate degree & 2 years of sales experience and/or related account management experience
Master’s degree & 4 years of sales experience and/or related account management experience
Bachelor’s degree & 6 years of sales experience and/or related account management experience
Nice to have:
3+ years of account management and/or public payor experience
Resides in the geography and has established relationships with the key accounts/customers
Advanced degree (e.g. MPH, MBA, PharmD, etc.) 7+ years of healthcare sales and/or marketing experience or related experience in buying processes and decision making
District Management / Reimbursement / managed care experience
Demonstrates solid understanding of the current marketplace and trends
Knowledge of payor systems, billing, coding and reimbursement processes
Knowledge of CMS policies and processes
Documented ability to work with sales force to resolve payor related issues
Clear understanding of buy and bill process
Proven ability to think strategically and develop, execute and monitor strategic business plans
Demonstrated ability to engage, influence, and lead cross-functional teams
Demonstrates leadership ability with a focus on influence, impact and leading without authority
Identifies key staff and departments that influence decision-making for biopharmaceutical product utilization within key accounts, then cultivates relationships with these key decision makers
Identifies and procures appropriate company resources to achieve account objectives
Analyzes, interprets and draws insights from clinic economics/financial performance
Analyzes, interprets and draws insights from varying data sources
Successfully navigates through clinic reimbursement
Experience in public payor / agency activities, including understanding of the Local Coverage Determination Processes (LCD)
Knowledge of hospital committee structure, P&T process, treatment and discharge protocols, DRG and hospital reimbursement process
Excellent interpersonal skills, which include networking, influencing, negotiation, presentation and written and verbal communication
Thrives in a fast-paced environment handling multiple competing priorities
Approaches challenges with a solution-oriented mindset
Takes initiative, imparts energy and enthusiasm, and works in teams
Exhibits a broad range of computer skills
What we offer:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible