Key Account Manager - Arabia & Africa Job at Airalo (Dubai)

Key Account Manager - Arabia & Africa

Airalo

Location:
United Arab Emirates , Dubai

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We’re looking for a driven and experienced Key Account Manager to lead our partner success and growth strategy across Africa & Arabia. This role will oversee a portfolio of strategic B2B and B2B2C partners — including travel companies, Corporates, Fintech platforms, Banks, OTAs, mobile providers, and super apps — ensuring that they are not only retained but continuously growing in value. You will be working cross-functionally with Product, Marketing, Finance, and Operations to deliver exceptional results. This is a high-visibility commercial role requiring a balance of relationship management, commercial acumen, strategic thinking, and leadership.

Job Responsibility:

Lead the account management strategy for all key partners across Africa & Arabia, driving partner growth, performance, and satisfaction
Build deep, trusted relationships with strategic partners — from onboarding through to long-term success
Identify upsell, cross-sell, and expansion opportunities across product lines (e.g. API, white label, card linked offers, corporate plans)
Expertise in positioning digital products as high-value ancillary revenue streams for travel and financial services providers
Serve as a senior commercial point of contact for priority accounts, often involving C-level partner relationships
Collaborate with the wider Partnerships, Product, and Marketing teams to ensure partner needs are met and growth opportunities are realized
Proactively manage partner performance using data, insights, and KPIs to spot trends, mitigate risks, and unlock growth
Ensure contracts, SLAs, and partner communications are tracked and actioned in a timely and professional manner
Help shape the evolution of Airalo’s partner experience — contributing to scalable processes, playbooks, and best practices

Requirements:

6+ years in account management, partnerships, or business development roles with proven experience growing strategic accounts in B2B/B2B2C models
Experience in the travel and / or telecom industry or with Key Account management experience in a consumer business
Excellent relationship-building, negotiation, and communication skills
Data-driven mindset with strong commercial acumen
Ability to narrate a great story - Airalo’s unique story and the problem we solve for our users makes it a compelling pitch for customers and partners
Ability to employ sales techniques, including effective questioning, objection handling, consultative selling, and solution selling
Fluent in English
Fluency in Arabic is a strong advantage
Experience working with CRMs (HubSpot)

What we offer:

Health Insurance
work-from-anywhere stipend
annual wellness & learning credits
annual all-expenses-paid company retreat in a gorgeous destination & other benefits

Additional Information:

Job Posted:
January 10, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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