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The OEM Americas Key Account Manager – Aerospace & Defense is responsible for managing and growing strategic relationships with large OEMs in the Americas. This role drives business development, influences customer requirements, ensures the execution of key account plans, and aligns company product and technology roadmaps with customer needs.
Job Responsibility
Develop and execute Key Account Plans for assigned customers
Detect customer needs and create favorable conditions for product selection
Establish and manage NDAs, MoUs, and MoAs with customers
Build and maintain strong relationships with senior stakeholders
Measure customer satisfaction and manage potential issues proactively
Identify and pursue new business opportunities within assigned accounts
Influence RFIs and RFPs to align with company capabilities
Anticipate bid opportunities and ensure well-organized, competitive responses
Engage decision-makers relevant to customer programs
Represent the company at industry trade shows, technical events, and senior-level meetings
Provide customer insights, market intelligence, and competitive analysis to marketing, product management, and R&T teams
Align products and technical roadmaps with customer needs via Tech Days and other forums
Coordinate actions across product line managers, sales, programs, technical, support, quality, and operations teams
Participate in the preparation and presentation of commercial offers
Support contract negotiations and multi-program deal consistency
Ensure compliance with FAR/DFARS, ITAR, and export control regulations
Support overdue account recovery when required
Recommend communication actions to enhance visibility with the customer
Lead continuous improvement initiatives within the Key Account Management function
Track KPIs, forecast accuracy, and account health metrics to ensure performance
Requirements
Bachelor's degree in Business, Engineering, or related field is required
MBA preferred
8–10 years of experience in aerospace key account management
Proven success in securing and managing complex contracts
Proficiency with CRM tools, Microsoft Office Suite, and familiarity with ERP/EAM/PLM systems
Strong knowledge of aerospace products, systems, and services
Awareness of competitive landscape, industry trends, and emerging technologies