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Key Account Manager – Pharmacy

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DCS Group (UK) Ltd

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Location:
United Kingdom , Banbury

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Key Account Manager – Pharmacy, you will take ownership of key customer relationships, delivering and exceeding sales and margin targets while driving sustainable growth across your account portfolio. You’ll play a pivotal role in forecasting, financial planning, category growth, and customer strategy—working closely with suppliers, internal stakeholders, and customers to maximise performance and identify new opportunities. This is a highly visible role where you’ll influence commercial decisions, strengthen partnerships, and make a measurable impact across the business.

Job Responsibility:

  • Delivering against sales and margin targets while exceeding customer expectations
  • Building and developing strong, long-term customer relationships
  • Owning and managing volume and value forecasting across your customer group
  • Driving improvements in financial performance through customer optimisation and supplier negotiations
  • Supporting improvements in cash flow, stock holding, and logistics efficiency
  • Delivering supplier objectives in line with Joint Business Plans (JBPs)
  • Developing a deep understanding of customer KPIs, retail formats, shopper profiles, and category strategies
  • Collaborating on forecasting, account planning, and strategic business modelling
  • Managing customer investment budgets, claims, and invoicing processes
  • Influencing range, distribution, pricing, and promotional activity
  • Analysing EPOS and market data to identify trends, risks, and opportunities
  • Monitoring competitor activity and wider market performance
  • Activating promotions and features across depot and online channels
  • Producing clear and insightful reports for internal and external stakeholders
  • Resolving customer queries efficiently while maintaining excellent service standards
  • Ensuring all activities relating to medicines and medical devices comply with GDP standards

Requirements:

  • Experience in account management, sales, FMCG, pharmacy, or commercial roles
  • Strong commercial awareness and a data-driven approach
  • Excellent negotiation and relationship management skills
  • The ability to manage multiple priorities in a fast-paced environment
  • Strong analytical and forecasting capabilities, including EPOS interpretation
  • Excellent organisational skills and attention to detail
  • Confidence working cross-functionally with both internal and external stakeholders
  • A proactive, self-motivated, and solutions-focused mindset

Additional Information:

Job Posted:
May 17, 2026

Work Type:
On-site work
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