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Market Pay is a fast-growing European fintech providing cutting-edge omnichannel payment solutions to banks, fintechs, PSPs, and major retailers. With a secure, scalable, and fully integrated payment platform, we support leading players across Europe in transforming their payment experiences — in-store, online, mobile, and embedded finance. With 360+ employees and several strategic acquisitions, Market Pay is now accelerating its expansion in Northern Europe. To support this growth, we are looking for a Key Account Manager dedicated to the Norwegian market.
Job Responsibility:
Define and execute the Customer Success strategy for each account
Oversee the client’s technical onboarding, from initial implementation to full optimization of solution usage
Assess and understand clients’ specific technical needs
Build and maintain a solid technical governance framework with each client
Ensure accurate tracking of internal commitments by coordinating with project, product, and legal teams
Develop and follow through on technical action plans with customers
Track key performance indicators (KPIs) monthly for your portfolio
Analyze customer feedback and propose corrective actions or optimizations
Implement continuous improvement measures
Identify cross-sell opportunities and commercial expansion potential within existing accounts
Support customers in deploying new features or products
Work closely with the sales team to maximize revenue growth
Ensure smooth, transparent communication between technical, product, project, and commercial teams
Actively contribute to product planning and strategy discussions
Serve as the primary technical point of contact for both internal teams and customers
Requirements:
Master’s degree in Computer Science, Engineering, Project Management, or a related field
Minimum 5 years in technical account management, ideally in payments, fintech, SaaS, or a technical B2B environment
Fluency in English (written and spoken) is mandatory
Professional proficiency in Norwegian is highly appreciated
Hands-on experience with technologies involved in software implementation (APIs, integration flows, data management, security…)
Familiarity with project and ticketing tools (Jira, Confluence, etc.)
Ability to analyze data and monitor KPIs related to solution performance and adoption
Excellent verbal and written communication skills
Strong customer service mindset and ability to manage strategic accounts
Solid customer relationship management skills
Proven experience managing complex technical projects and coordinating cross-functional teams
Ability to handle multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Rigorous, autonomous, results-oriented, collaborative, and able to work effectively with both technical and non-technical stakeholders