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The Key Account Manager – North America is responsible for driving sales growth and strengthening relationships with key OEM and Tier 1 customers across the NA region. Reporting into the Head of Technology and Sales North America, this role focuses on managing all commercial aspects of the customer relationship—ensuring revenue targets are met, opportunities are maximized, and customer satisfaction remains high. The KAM acts as the primary commercial contact for customers, contributing to the broader IAS growth strategy.
Job Responsibility:
Serve as the main commercial interface for assigned OEM and Tier 1 accounts across NA
Develop and execute regional account strategies aligned with global sales objectives
Identify and pursue new business opportunities within existing accounts and through new leads
Lead commercial negotiations, including pricing, contracts, and terms, in alignment with company guidelines
Monitor account performance, manage demand forecasting, and support sales planning activities
Ensure prompt resolution of commercial issues while fostering long-term relationships
Build and maintain strong, trust-based relationships across all customer functions (Purchasing, Engineering, Quality, Program Management)
Represent the voice of the customer within the organization, ensuring clear communication of requirements, expectations, and feedback
Regularly visit customer sites and participate in customer meetings to maintain a high level of engagement and visibility
Collaborate closely with internal teams including Engineering, Operations, Finance, and Program Management to ensure commercial alignment and successful execution of customer projects
Support RFQ processes in coordination with global product and engineering teams
Contribute to the definition of regional pricing and volume assumptions used in business planning and forecasting
Stay current with market developments, customer strategies, and competitor activity
Provide insights and feedback to the sales director and broader leadership team to help shape commercial strategy and identify growth areas
Ensure CRM systems and sales tools are up to date with accurate customer and pipeline data
Requirements:
Bachelor’s degree in Engineering, Business Administration, or a related field
advanced degree is a plus
5+ years of experience in key account management or sales within the automotive supplier industry, with a focus on OEM or Tier 1 customers
Proven track record of managing NA-based accounts, handling complex negotiations, and delivering commercial results
Strong business acumen, analytical thinking, and a proactive, customer-oriented mindset
Excellent communication, negotiation, and interpersonal skills
Ability to work in a matrixed, international environment
Fluent in English
Willingness to travel up to 30-50% across the NA region
Nice to have:
other European languages (e.g., German, French) are a plus
What we offer:
Private health care effective day 1 of employment
Life and accident insurance
Hybrid and flexible working hours
Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
Relocation assistance may be available
Learning and development opportunities
Discount programs with various manufacturers and retailers