Key Account Administrator

• Serve as the primary point of contact for designated key accounts
• Build and maintain strong relationships with key stakeholders
• Communicate effectively about our services to meet client needs
• Collaborate with internal teams to ensure consistent processes
• Handle issues and complaints efficiently
• Identify recurring issues and implement long-term solutions
• Drive continuous improvement by discussing key account needs
• Manage helpdesk support and related portals
• Prepare quotations and facilitate customer billing
• Attend and contribute to company meetings

• Exceptional customer service skills
• Experience in account management or customer support
• Knowledge of facilities management services desirable
• Familiarity with reporting and KPI management
• Strong communication and interpersonal skills
• Proficiency in MS Office Suite and CRM software
• Ability to prioritise and act on requests promptly
• Self-motivated with the ability to work independently
• Team player with a flexible and enthusiastic attitude

Knowledge of facilities management services desirable

Opportunity to work from home one day a week