Kafka Operations Engineer

• Contribute to and participate in the global Kafka as-a-Service (KaaS) App & Infra Operations function, including a follow-the-sun support model
• Collaborate closely with platform engineering teams to align on shared goals and serve as a primary liaison between platform users/tenants and the engineering team for queries
• Execute daily operational tasks including start-of-day checks, continuous monitoring, and regional handovers
• Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations
• Implement and carry out internal business continuity (CoB) and resiliency procedures, including performing post-release and infrastructure update health checks
• Manage critical operational processes such as Change & Release Management and Incident & Problem Management
• Develop and maintain comprehensive technical support documentation
• Actively contribute to, and where applicable, lead initiatives focused on improving the stability, efficiency, and effectiveness of the KaaS offering
• Participate in and, where applicable, provide technical oversight, overseeing technical issue escalation and resolution of major system outages, ensuring clear communication to all interested parties
• Perform other duties and functions as assigned.

• Proven experience in an Application & Infrastructure Operations role
• Solid experience working with the Kafka ecosystem (Kafka Brokers, Connect, Zookeeper) in a production environment
• Experience with other distributed messaging/computing platforms and a willingness to learn Kafka will also be considered
• Exposure to the Confluent stack (Confluent ksqlDB, Rest Proxy, Schema Registry, Control Center) is a plus
• Demonstrated experience in administering Unix systems and the applications deployed on them
• Proficiency in using monitoring systems such as Grafana and Splunk for application health checks
• Track record of proposing and driving operational efficiency and process improvements within support functions
• Skilled in communicating effectively with relevant stakeholders at all levels
• Experience with issue tracking/reporting tools and Problem Management tools.

Exposure to the Confluent stack (Confluent ksqlDB, Rest Proxy, Schema Registry, Control Center) is a plus.