Junior Telecommunication Support Engineer, HSBC

HSBC

Location:
Poland

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Technology Poland (HTP) supports HSBC with developing and managing its technology systems and infrastructure, provides comprehensive design, analysis, engineering, and IT support to the Bank’s global businesses and functions. HTP works across a wide range of technology platforms, using the latest digital tools and methodologies to make the customer’s banking experience simpler, better, faster, and more secure. The Junior Telecommunications Support Engineer (TSE) role is focused on End User Support Administration, managing IT services, recovering systems, providing second line support, and working with internal teams, vendors, and customers to ensure continuous service delivery.

Job Responsibility:

Troubleshoot and diagnose technical issues to restore failed IT Service
Resolve Incidents within the specified Service Level
Work with the Incident Management team to escalate problems, and lead technical operational recovery
Verify resolution with end-users and resolve assigned Incidents
Monitor capacity, performance and availability using monitoring tools
Interact with third party vendors
Create, submit knowledge articles and provide training to L1
Identify, monitor, drive and track continual service improvements
Willing to work shifts

Requirements:

Good technical aptitude and experience in troubleshooting, diagnosing, monitoring, resolving end customer technical issues and system problem software
General understanding and supporting Telecoms Contact Centre such as Genesys on prem or Genesys Cloud, Voice Bio, IVR (Interactive voice response)
Good troubleshooting experience in Genesys infrastructure or other contact center environment or willing to learn
Associated technology areas such as data networking, carrier networks and ability to learn and support
Understanding of SIP (Session Initiation Protocol)
Interpersonal skills – demonstrate good judgement, assertiveness, good level of communication, fast learning and can-do attitude

Nice to have:

Industry certification would be a big benefit
understanding of Session Border Controller (SBC) Management and the other Contact Centre technologies e.g. Cisco, NICE, Avaya, Aspect, Splunk, Thousand eyes, Zscaler ZDX

What we offer:

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Additional Information:

Job Posted:
July 14, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Junior Telecommunication Support Engineer