CrawlJobs Logo

Junior Technical Support Analyst

myticas.com Logo

Myticas Consulting

Location Icon

Location:
United States , White Plains

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

18.00 - 19.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

The Customer Service Representative provides support to internal and external clients on technical and product specific issues. May provide remote technical and application support to customers, by phone, email, chat and/or remote system access. Strong knowledge of product specialty as this role demands more technical inclination than typical 1st line support. Requires ability to discern/creatively troubleshoot client issues associated with enterprise application including bespoke client networks. Requires developing strong knowledge of complex product, and clear/concise communication/documentation to client questions relating to the application.

Job Responsibility:

  • Technical Support: Provide remote application support and troubleshooting for complex products to both internal teams and external customers
  • Issue Resolution: Utilize strong analytical skills to identify the root cause of issues and resolve cases promptly without the need for escalation where possible (e.g., product operation or content)
  • Case Management: Maintain clear, concise, and accurate documentation of all client interactions and technical resolutions within the CRM
  • Cross-Functional Collaboration: Work proactively with internal departments to resolve specialized procedural or operational issues, ensuring escalated cases are driven to closure
  • Stakeholder Communication: Deliver timely updates to business owners and users regarding issue status and final resolutions
  • Knowledge Sharing: Contribute to team knowledge bases, meetings, and documentation to help reduce recurring issues and improve overall team efficiency
  • Professional Representation: Maintain a reputation of competence and integrity by staying current on industry trends and company product offerings

Requirements:

  • Minimum: High school diploma or equivalent
  • Preferred: Bachelor’s degree
  • 2 years of client-facing application support experience, including: Troubleshooting product issues, and reporting issues via phone/e-mail/chat
  • Working cross-functionally to resolve technical, procedural, or operational issues
  • Working collaboratively with individuals at all levels of the organization
  • Executing to short and long-term plans
  • CRM Applications: (e.g., Salesforce)
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Technical Infrastructure: Microsoft Server products (Windows Server, SQL, MS Project)
  • Specialized Software: Visio, Microsoft Access, and BusinessObjects
  • Analytical Thinking: Ability to discern and creatively troubleshoot complex enterprise application issues
  • Communication: Exceptional written and verbal communication skills for professional presentations and technical documentation
  • Organization: Strong prioritization and multitasking skills in a fast-paced environment
  • Interpersonal: Excellent collaborative and conflict-resolution skills
  • Problem Solving: Demonstrated ability to make sound decisions under pressure

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Myticas Consulting - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Junior Technical Support Analyst

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
  • 3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
  • Expert-level understanding of video conferencing technologies
  • 3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
  • 3+ years experience in support and administration of SaaS applications
  • Experience with IT/AV office builds, maintenance, and refreshes
  • Experience with SSO/Okta implementations for SaaS applications
  • Demonstrable understanding of ITIL Framework and Service Management
  • Epic customer service skills, Problem-solving skills
  • Highly developed communication, interpersonal and administrative skills
Job Responsibility
Job Responsibility
  • Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
  • Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
  • Coordinate with integrators and vendors for builds, refreshes, and maintenance
  • Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
  • Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
  • Ability to work effectively within a team and autonomously as required, to meet deadlines
  • Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
  • Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office
  • Fulltime
Read More
Arrow Right

Application Support Analyst

As a key member of our Camper Technology Support Team, the Level 3 Application S...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (eg. Salesforce, DocusignCLM)
  • Netsuite experience is essential
  • Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting with the ability to take ownership of complex issues, analyse root causes, and drive to resolution, while mentoring and coaching juniors to develop their troubleshooting and service skills
  • Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users and effectively manage vendor relationships
  • Strong organisational skills and the ability to manage multiple high-priority issues simultaneously
  • Practical understanding of IT Service Management (ITIL) principles across Incident, and Change with awareness of cybersecurity best practices including access management and responding to security-related events
  • A continuous improvement mindset, contributing ideas and feedback to raise support standards, documentation quality, and change outcomes through peer review and CAB participation
  • Experience with a range of technologies, which may include SQL, generative AI, and various operating systems
Job Responsibility
Job Responsibility
  • Investigate and troubleshoot highly technical application issues, including but not limited to configuration, database queries, server-side errors, and integration failures
  • Use advanced diagnostic tools to pinpoint the root cause of application problems
  • Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
  • Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted as appropriate prioritising end user experience
  • Manage the pipeline of improvements, features, integrations, and change requests from your key stakeholders, and engineering teams
  • Perform regular health checks on applications and associated systems to prevent potential issues
  • Contribute to the continuous improvement of support processes and workflows
  • Final Point of Escalation: Act as the ultimate resource for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
  • Proactive Problem Management: Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
  • Vendor and Stakeholder Management: Serve as the primary liaison between our internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
Read More
Arrow Right

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...
Location
Location
United States , San Jose
Salary
Salary:
95000.00 - 113000.00 USD / Year
archer.com Logo
Archer Aviation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of related IT work experience
  • Computer support related certifications or technical degree
  • Experience with support, set-up, and administration of typical end-user hardware, software, and services
  • Experience with desktop imaging or device management solutions
  • Strong interpersonal skills and ability to work in a fast-paced, agile environment
  • Strong attention to detail
  • Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment
Job Responsibility
Job Responsibility
  • Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
  • Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
  • Provide A/V support
  • Maintains file and other data integrity for traditional and cloud-based systems
  • Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
  • Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
  • Participate in deploying and maintaining computer & device management/software push solutions
  • Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
  • Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
  • Perform procedures to support Compliance requirements (SOX, ISO, and other)
  • Fulltime
Read More
Arrow Right

Junior Business Analyst

The IT company Andersen invites a Junior Business Analyst in Abu Dhabi to join i...
Location
Location
United Arab Emirates , Abu Dhabi
Salary
Salary:
Not provided
andersenlab.com Logo
Andersen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as an IT Business Analyst or in a similar role within the IT industry for 6+ months
  • Basic understanding of BPMN and UML
  • Good analytical skills with the ability to critically evaluate information and processes
  • Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders
  • Proficiency in requirements gathering, documentation, and modeling techniques
  • Knowledge of SDLC methodologies, Agile frameworks, and project management principles
  • Experience with business analysis tools and technologies
  • Ability to adapt to changing priorities, work independently, and manage multiple tasks simultaneously
  • Level of English – from Upper-Intermediate and above
Job Responsibility
Job Responsibility
  • Conducting thorough analysis of business processes, systems, and data to identify opportunities for improvement
  • Collaborating with stakeholders to gather and document business requirements, ensuring clarity, completeness, and accuracy
  • Developing detailed documentation, including functional specifications, user stories, and process flows
  • Working closely with development teams to ensure business requirements are accurately translated into technical specifications
  • Participate in the testing phase, validating that solutions meet business requirements and addressing any issues or discrepancies
  • Assisting in project management activities, including project planning, monitoring, and reporting
  • Providing ongoing support and consultation to business users, addressing system-related queries and issues
  • Staying informed about industry trends, best practices, and emerging technologies to contribute to continuous improvement initiatives
What we offer
What we offer
  • Salaries pegged to the USD
  • Benefit package and an extensive set of bonuses
  • Opportunity to attend and participate in the company’s BA meetups
  • Compensation program for international professional certificates
  • Many different ways to grow and develop
  • Opportunity to take on the role of a mentor
  • Access to Andersen Knowledge Base with courses in a variety of areas
Read More
Arrow Right

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in a Tier 3 helpdesk or advanced technical support role
  • In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
  • Proficiency in troubleshooting complex technical issues and providing expert guidance
  • Strong communication and leadership skills
  • Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
  • Ability to mentor and support junior team members effectively
  • Exceptional problem-solving skills and adaptability
Job Responsibility
Job Responsibility
  • Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
  • Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
  • Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
  • Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
  • Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
  • Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
  • Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
  • Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Cyber Information Assurance Analyst - Junior Assessor

The Cyber Information Assurance Analyst supports the customer by performing anal...
Location
Location
United States , Ft. Meade, MD
Salary
Salary:
65000.00 - 70000.00 USD / Year
chickasaw.com Logo
Chickasaw Nation Industries, Inc (CNI)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • The ability to obtain, maintain and access classified information at the TS/SCI level
  • DoD 8570 IAM/IA Technical (IAT) Level II certification
  • Familiarity with STIGs (Security Technical Implementation Guides), Security Requirement Guides (SRGs), Plan of Action and Milestones (POA&Ms) and cybersecurity best practices
  • Understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253
  • Familiarity with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS
  • Strong written and verbal communication skills for reporting assessment findings
  • This position requires travel ~85% CONUS & OCONUS
  • Bachelor's Degree and a minimum of one to two (1-2) years of experience in systems security, or equivalent combination of education/experience
Job Responsibility
Job Responsibility
  • Conducts cybersecurity assessments, audits, and inspections for DoD organizations and partners handling DoD information or connecting to the DoDIN
  • Evaluates systems and Defensive Cyberspace Operations using cyber threat emulation and performance-based testing
  • Adheres to policies and processes for each assessment type
  • Supports assessment development and execution to ensure security expertise is properly applied
  • Coordinates logistics, test plans, and scope with the SCA Team Lead
  • Performs vulnerability assessments, capture results using STIG Viewer or designated tools, and document findings in eMASS
  • Analyzes security gaps and provide mitigation recommendations
  • Validates cybersecurity controls, TTPs, STIGs, RMF controls, and compliance with DoD policies and guidelines
  • Provides risk analysis and assessment results for authorization recommendations
  • Participates in daily assessment reviews, in-briefs, and out-briefs, sharing findings with the SCA-R
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Family Planning/Fertility Assistance
  • STD/LTD/Basic Life/AD&D
  • Legal-Aid Program
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO) – (11) Federal Holidays
  • Training and Development Opportunities
  • Fulltime
Read More
Arrow Right

Data Analyst Junior - Pricing

Location
Location
Italy , Milano
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's degree in Statistics, Mathematics, Actuarial, Physics or Computer Science
  • Python, Sas\Sql
  • Office
  • Strong analysis, problem-solving, and communication skills
  • Curious about new approaches and committed to continually increase technical knowledge
  • Team spirit, self-motivation, and a proactive result-driven working style as well as ability to interact in a global work environment with people from different countries and cultures
  • Fluent in Italian and English
Job Responsibility
Job Responsibility
  • Data collection and preparation for further analysis and modelling
  • Develop and update statistical models for Motor products using advanced statistical techniques like GLM and ML approach
  • Analysis of classification based on technical features
  • Demand models with application of different algorithms
  • Tariff definition/revision based on evidence from statistical models
  • Assessment on a regular basis of the quality and correctness of the models
  • Data exploration to improve model predictiveness
  • Update of the portfolio analysis with the main KPIs to monitor the acquired portfolio
  • Data processing to support standard portfolio or ad hoc simulation and monitoring analysis
  • Fulltime
Read More
Arrow Right

Semi Sr. Platform Engineer Analyst IT Support

The Engineer Intmd Analyst is an intermediate level position responsible for a v...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of relevant experience in an Engineering role
  • Experience working in Financial Services or a large complex and/or global environment
  • Project Management experience
  • Consistently demonstrates clear and concise written and verbal communication
  • Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
  • Demonstrated analytic/diagnostic skills
  • Ability to work in a matrix environment and partner with virtual teams
  • Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Proven track record of operational process change and improvement
Job Responsibility
Job Responsibility
  • Provide assistance with a product or product component development within the technology domain
  • Conduct product evaluations with vendors and recommend product customization for integration with systems
  • Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
  • Assist with application prototyping and recommend solutions around implementation
  • Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
  • Support projects and provide project status updates to project manager or Sr. Engineer
  • Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
  • Create installation documentation, training materials, and deliver technical training to support the organization
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy