CrawlJobs Logo
Myticas Consulting Logo Myticas Consulting · IT - Administration

Junior Technical Support Analyst

United States, White Plains 18.00 - 19.00 USD / Hour · Job Posted January 19, 2026
Apply Position
Job Link Share

Job Description

The Customer Service Representative provides support to internal and external clients on technical and product specific issues. May provide remote technical and application support to customers, by phone, email, chat and/or remote system access. Strong knowledge of product specialty as this role demands more technical inclination than typical 1st line support. Requires ability to discern/creatively troubleshoot client issues associated with enterprise application including bespoke client networks. Requires developing strong knowledge of complex product, and clear/concise communication/documentation to client questions relating to the application.

Job Responsibility

  • Technical Support: Provide remote application support and troubleshooting for complex products to both internal teams and external customers
  • Issue Resolution: Utilize strong analytical skills to identify the root cause of issues and resolve cases promptly without the need for escalation where possible (e.g., product operation or content)
  • Case Management: Maintain clear, concise, and accurate documentation of all client interactions and technical resolutions within the CRM
  • Cross-Functional Collaboration: Work proactively with internal departments to resolve specialized procedural or operational issues, ensuring escalated cases are driven to closure
  • Stakeholder Communication: Deliver timely updates to business owners and users regarding issue status and final resolutions
  • Knowledge Sharing: Contribute to team knowledge bases, meetings, and documentation to help reduce recurring issues and improve overall team efficiency
  • Professional Representation: Maintain a reputation of competence and integrity by staying current on industry trends and company product offerings

Requirements

  • Minimum: High school diploma or equivalent
  • Preferred: Bachelor’s degree
  • 2 years of client-facing application support experience, including: Troubleshooting product issues, and reporting issues via phone/e-mail/chat
  • Working cross-functionally to resolve technical, procedural, or operational issues
  • Working collaboratively with individuals at all levels of the organization
  • Executing to short and long-term plans
  • CRM Applications: (e.g., Salesforce)
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Technical Infrastructure: Microsoft Server products (Windows Server, SQL, MS Project)
  • Specialized Software: Visio, Microsoft Access, and BusinessObjects
  • Analytical Thinking: Ability to discern and creatively troubleshoot complex enterprise application issues
  • Communication: Exceptional written and verbal communication skills for professional presentations and technical documentation
  • Organization: Strong prioritization and multitasking skills in a fast-paced environment
  • Interpersonal: Excellent collaborative and conflict-resolution skills
  • Problem Solving: Demonstrated ability to make sound decisions under pressure
Myticas Consulting - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Junior Technical Support Analyst

8 matching positions

Technical Support Analyst

The Technical Support Analyst II is a customer-focused role responsible for deli...
Location
Location
United States , Moon Township
Salary
Salary:
Not provided
tier4group.com Logo
Tier4 Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Junior-level technical support experience
  • ServiceNow experience is a plus but not required (training provided)
  • Basic understanding of ticketing systems and service level concepts
  • Strong written and verbal communication skills
  • Comfortable working with both technical and non-technical users
  • Ability to manage multiple tasks and prioritize effectively
Job Responsibility
Job Responsibility
  • Manage, track, and resolve support tickets using ServiceNow
  • Proactively pull tickets from the queue, contact users, and drive issues to resolution
  • Communicate with end users to understand issues and provide timely updates
  • Collaborate with internal IT teams when issues require escalation or cross-team support
  • Resolve an average of 15–25 tickets per week
  • Work within established service level expectations (formal SLAs not strictly defined)
  • Fulltime
Read More
Arrow Right

Prime Application Support Technical Lead Analyst

Prime Application Support Technical Lead Analyst is a strategic professional who...
Location
Location
Hong Kong , Kowloon City
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in an application support role within the financial industry
  • A minimum of 3 years of trading floor support experience for Prime, Equities, or a similar business
  • Proficient with Linux/Unix and SQL
  • Experience with messaging technologies such as Solace, Kafka, or Tibco is preferred
  • Strong practical problem-solving and strategic thinking skills
  • Demonstrated interpersonal and relationship-building skills
  • A service-oriented attitude with the ability to work effectively in a fast-paced environment
  • Bachelor’s/University degree
Job Responsibility
Job Responsibility
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • identify and define necessary system enhancements
  • analyze existing system logic, identify problems
  • and recommend and implements solutions
  • Provides expertise in area and an advanced level of understanding of the principles of apps support
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards, documents requirements
  • Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals
  • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
  • Identifies risks, vulnerabilities, and security issues
  • communicates impact
  • Fulltime
Read More
Arrow Right

Senior Technical Analyst

The Senior Technical Analyst has overall responsibility for providing client tec...
Location
Location
United States , Albany
Salary
Salary:
71400.00 - 135000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum eight (8) years’ experience applying SDLC methodologies and database management, with hands-on experience in writing and debugging complex queries. analyzing data, understanding system architectures, and troubleshooting issues effectively, leading to efficient problem resolution
  • Minimum five (5) years of experience developing and implementing QA processes and strategies, performing QA assessments of document artifacts associated with system implementation projects, and providing strong leadership skills, with ability to mentor junior analysts, manage cross-functional collaborations and communicate effectively with stakeholders at all levels
  • Minimum five (5) years of experience with analysis of organizational structure and functional interdependencies
  • Minimum two (2) years of experience with cloud-based solutions and architectures
  • Bachelor’s degree in information technology, Business Administration, or similar field
  • This position requires 50% onsite, so local candidates required
Job Responsibility
Job Responsibility
  • Evaluating the business structure with a broad view of the systems and requirements to ensure designs align with approved plans
  • Assessing the quality of contractor submitted software development lifecycle (SDLC) deliverables including the Requirements Specification Document (RSD)/Business Requirements document (BRD), Functional Design Documents (FRDs), Technical Design Documents (TDDs) and provides constructive feedback, especially technical-related, to documents to ensure that system functionality will meet user needs
  • Evaluating current system designs, including enterprise architecture, and makes recommendations for improvement
  • Recommend improvements to business operations in line with strategies and SLAs
  • Monitoring systems and platforms for SLA compliance
  • Evaluating Service Desk and Call Center tickets for trends, aging tickets, and recommends improvements
  • Performing code reviews on various components of the system
  • Evaluating various models such as service models, cap ability maturity models, and operating models for quality and adherence to defined standard criteria
  • Utilizing comprehensive understanding of both physical and logical databases models along with the utilization of database queries to conduct performance tests and analyses of database efficiencies
  • Interpreting database performance metrics and operational utility reports and providing assessment
What we offer
What we offer
  • medical
  • dental
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

Senior Technical Analyst, Wealth Management Europe

What is the opportunity? You will be responsible for the technical, solution an...
Location
Location
United Kingdom , Edinburgh
Salary
Salary:
Not provided
brewin.co.uk Logo
Brewin Dolphin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Robust experience working as a Business Analyst (or a similar role) with progressively increasing responsibilities in the areas of requirements management on large and complex projects.- ideally in Wealth Management / Financial Services
  • Strong technical analysis skills and the ability to translate business requirements into technical designs and technical PBI’s
  • Experience in requirements planning and prioritisation, including stakeholder engagement and effort estimation
  • Proven experience with various project delivery methodologies such as Waterfall, Iterative and/or Agile
  • Requirements elicitation techniques such as Document analysis, Prototyping, Focus groups, Surveys, along with experience analysing existing systems, data flows and processes
  • Ability to effectively communicate with all stakeholders and colleagues from Senior Business representatives to developers and testers.
Job Responsibility
Job Responsibility
  • Identify impacted stakeholder groups, gather their requirements, develop accurate project estimates, and manage risks and constraints throughout the engagement
  • Facilitate collaborative workshops with diverse business stakeholders, using advanced elicitation techniques to uncover, analyze, and review requirements comprehensively
  • Document business and system requirements using enterprise-standard methodology, verify quality, validate with stakeholders, and maintain a reusable requirements repository for future initiatives
  • Work with the UX/UI design team to ensure feature design meets the documented requirements and is aligned with system limitations
  • Translate requirements and designs into PBI’s and facilitate refinement and estimation sessions with the delivery team
  • Ensure full coverage between scope, requirements, and testing activities
  • support QA in test case development and validate that functional system tests adequately cover critical requirements
  • Provide well-defined features and user stories to the delivery team, review test evidence, support UAT/demo sessions, and clarify requirements during design and development
  • Guide junior analysts and promote enterprise methodologies
  • Build strong stakeholder relationships, foster collaboration, and continuously enhance team knowledge and skills.
What we offer
What we offer
  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services.
  • Fulltime
Read More
Arrow Right

Futures Applications Support - Technical Lead - Vice President

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong functional knowledge of the Futures / ETD asset class, including clearing and intraday processing
  • Proven experience supporting business-critical applications in a global markets or trading environment
  • Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server)
  • Experience with middleware and messaging technologies such as MQ and Kafka
  • Demonstrable scripting ability in Python or shell scripting for automation and analysis
  • Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent
  • Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure
  • Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non-technical stakeholders
  • Familiarity with ITIL frameworks and best practices for incident, problem, and change management
Job Responsibility
Job Responsibility
  • Provide timely, high-quality L2 technical support for Futures and ETD Clearing platforms, ensuring minimal business impact during incidents
  • Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems
  • Monitor system health and performance, proactively identifying risks and addressing issues before they impact intraday clearing processes
  • Support exchange cut-offs and time-critical clearing workflows
  • Own the full incident lifecycle from detection through resolution, including stakeholder communication
  • Lead root cause analysis and post-incident reviews, driving permanent remediation and risk reduction
  • Partner with development teams to prioritise fixes and resilience improvements
  • Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions
  • Provide technical mentorship and guidance to junior support engineers
  • Influence application design and deployment decisions to improve stability, observability, and operability in production
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Application Support Analyst 2

The Application Support Analyst 2 at Blackline Systems, Inc. provides advanced t...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Information Technology, Finance, or a related field, or equivalent practical experience
  • 3+ years of experience in a technical application support role, preferably supporting SaaS applications
  • Strong understanding of financial close processes and accounting principles is highly desirable
  • Proficiency in troubleshooting complex software applications, identifying root causes, and implementing effective solutions
  • Demonstrable experience with SQL for data querying and analysis is favorable
  • Familiarity with API integrations (REST, SOAP) and debugging tools is a plus
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences
  • Strong analytical and problem-solving skills with keen attention to detail
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment
  • Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk) is a plus
Job Responsibility
Job Responsibility
  • Provide advanced-level support for BlackLine applications, troubleshooting complex technical issues reported by customers and internal teams
  • Analyze, diagnose, and resolve application and system-level problems, including data discrepancies, integration failures, performance bottlenecks, and user experience issues
  • Collaborate with engineering, product, and QA teams to escalate and resolve bugs, provide detailed problem descriptions, and test proposed solutions
  • Develop and maintain comprehensive documentation of support processes, common issues, and resolution steps for internal and external knowledge bases
  • Participate in the on-call rotation to provide timely support for critical production issues outside of standard business hours
  • Assist in the training and mentoring of junior support analysts, sharing knowledge and best practices
  • Identify opportunities for process improvements and contribute to the development of tools and strategies to enhance support efficiency and customer experience
  • Communicate effectively with customers to manage expectations, provide status updates, and ensure a positive support experience
  • Contribute to root cause analysis (RCA) investigations for recurring issues and implement preventative measures
  • Perform data analysis and SQL queries to investigate issues, validate data, and provide insights
  • Fulltime
Read More
Arrow Right

Product Support Analyst Lvl 3

Amentum is seeking a Product Support Analyst lvl 3 for the Space Force Range Con...
Location
Location
United States , Vandenberg Space Force Base
Salary
Salary:
85000.00 - 110000.00 USD / Year
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a technical or related field (preferred), or a combination of education and experience
  • Minimum of five (5) years’ experience, preferably in a sustaining or development engineering environment
  • Extensive knowledge of materials, components, assemblies, computer and peripheral hardware designs
  • Proficiency in Microsoft Office and Adobe Acrobat Professional
  • familiarity with Adobe FrameMaker, Illustrator, or desktop publishing software
  • Ability to work effectively in a team and resolve problems with limited supervision
  • Strong verbal and written communication skills
  • Ability to travel to remote sites (e.g., Pillar Point Air Force Station, Pt. Mugu)
  • Flexibility to work occasional non-duty hours or weekends as required
  • Strong organizational skills with emphasis on attention to detail
Job Responsibility
Job Responsibility
  • Develop sustainment artifacts within a Product Support environment in accordance with Department of Defense (DoD) acquisition frameworks for electrical and mechanical systems
  • Partner with internal and external customers to define and implement an integrated product support plan (maintenance, sparing analysis, level of repair, Technical Order implementation)
  • Work with subject matter experts to determine and implement SMR codes, Work Unit Codes, and SERD records
  • Develop and present Product Support Plans detailing the twelve required product support elements for Customer approval
  • Support Engineering and Project Management within an IPT environment, including spares testing and turnover to Supply
  • Coordinate and manage multiple projects and complete assigned tasks without supervision
  • Provide technical guidance to junior personnel
  • Perform related duties, such as creating or sustaining Technical Orders
What we offer
What we offer
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Life insurance
  • Long-term disability insurance
  • Short-term disability insurance
  • Paid time off
  • Paid parental leave
  • Paid holidays
  • Fulltime
Read More
Arrow Right

Senior IT Support Analyst

We are seeking a Senior Desktop Support Analyst to provide day-to-day technical ...
Location
Location
United States , Georgetown
Salary
Salary:
Not provided
sanmina.com Logo
Sanmina
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience
  • 5+ years of field experience
  • A+ Certification
  • 5+ years’ experience working in a Helpdesk or Desktop environment
  • 5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365
  • 5+ years’ troubleshooting Windows 10 and above operating systems
  • Microsoft Windows Image Deployment experience needed
  • Experience using some type of Remote Desktop Support Tool
  • Experience with a ticketing system
  • Setup and troubleshoot network printers for end-users
Job Responsibility
Job Responsibility
  • Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products
  • Meets and communicates with users, solves issues in a positive and efficient manner
  • Assist in maintaining an inventory of IT hardware and software assets
  • Assists end-users with advanced computing and telecommunication issues and questions
  • Leverage remote support tools to help resolve support requests
  • Ensure all incident and service request tickets are closed within their established guidelines
  • Create and maintain Knowledgebase articles
  • Perform special projects and miscellaneous duties as requested and as time permits
  • Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair
  • Travel between sites to assist end users when remote tools can’t be used
What we offer
What we offer
  • Competitive base salary
  • Performance-based annual bonus eligibility
  • 401(k) retirement savings plan
  • Tuition reimbursement for eligible education programs
  • Comprehensive medical, dental, and vision coverage with access to leading providers
  • Mental health resources and employee wellness support programs
  • Company-paid life and disability insurance
  • Paid time off (PTO) and company-paid holidays
  • Parental leave and family care support programs
  • Structured training programs and on-the-job learning opportunities
Read More
Arrow Right