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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Junior Technical Solutions Consultant (Remote Support)

Mexico, Mexico City · Job Posted May 17, 2026
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Job Description

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
  • Engages team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team

Requirements

  • Degree on IT, Industrial engineering or related field
  • English - Intermediate advanced
  • 0-1 year experience in relevant technologies and customer environments
  • Excellent verbal and written communication skills in language to be supported
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Basic knowledge/experience with case management databases and tools
  • Customer service skills
  • Phone and remote support experience
  • E-support experience

Nice to have

  • Protuguese (Is a plus)
  • Case management system (Is a plus)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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