Junior Systems Administrator

• Deliver remote technical support to clients, ensuring timely and effective resolution of issues
• Monitor and adhere to established service level agreements (SLAs) while tracking customer concerns
• Participate in scheduled after-hours on-call rotations, typically three to four times annually
• Utilize tools like ConnectWise for thorough documentation, issue management, and client interaction
• Troubleshoot and resolve issues related to network infrastructure, including firewalls, switches, VLANs, and networking protocols
• Manage and support Windows Server Operating Systems and virtualization technologies such as Hyper-V and VMware
• Assist in maintaining security measures by working with tools like antivirus software and other security platforms
• Provide support and upgrades for PC operating systems, including Windows 11, 10, and 7
• Collaborate with team members to complete additional tasks as assigned

• At least 3 years of experience in the IT industry, with a focus on system administration
• Proficiency in PC operating systems, particularly Windows 11, 10, and 7
• Working knowledge of Windows Server Operating Systems and virtual environments such as Hyper-V and VMware
• Skilled in network troubleshooting, including firewalls, switches, VLANs, and networking protocols
• Familiarity with security tools and antivirus solutions
• Effective verbal and written communication skills to interact with clients and team members
• Strong problem-solving abilities with a creative approach to challenges
• Preferred certifications such as A+, Network+, Security+, Microsoft 365, or equivalent

Preferred certifications such as A+, Network+, Security+, Microsoft 365, or equivalent

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan