Junior Support Engineer Job at Sopra Steria (Brussels)

Junior Support Engineer

An IT Support Engineer in a 24/7 shift system provides technical assistance and ...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
First experience in providing first-line IT support or just finished an IT course/education
Basic knowledge of hardware components, operating systems (Windows, macOS), common software applications (Microsoft Office, O365, email clients, Intune), networking concepts (IP addressing, routers, switches, Wi-Fi, LAN)
Ability to communicate technical issues to non-technical users
Basic experience with service desk- and remote tools (e.g. ServiceNow, Jira)
Certifications (optional but beneficial): CompTIA A+, Microsoft Certified: Fundamentals, Cisco Certified Network Associate (CCNA)
Working hours: 24/7 shift system
English, Dutch and French are required

Job Responsibility

Provide technical assistance and troubleshooting for hardware, software, and network issues both remotely and on-site
Diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations
Manage user accounts
Provide end-user support to minimize downtime and enhance productivity

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Fulltime

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
Provide suggestions for operational efficiencies

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross- technology incidents independently
Work with team members to resolve unusually complex or cross- technology incidents
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Apply company solutions to meet highly complex customer needs
Identify additional services that could lead to future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Software Junior Engineer

Software Junior Engineer role at Hewlett Packard Enterprise/Aruba, a leading pro...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

4+ years in technical support within wireless networking or security
Strong understanding of Wi-Fi 802.11 standards
Familiarity with Layer 2/3 networking concepts
Juniper Router & Switch certifications (preferred)
Bachelor's or Master's degree in Computer Science, IT, Electronics, Electrical Engineering, or related fields
Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps

Job Responsibility

Provide Technical Support
Troubleshoot and configure wireless access points
Resolve customer issues across multiple support channels
Ensure timely and high-quality responses
Manage Network Infrastructure
Build and maintain Layer 2/3 network testbeds
Reproduce customer issues and analyze logs
File bug reports and collaborate with developers
Collaborate and Communicate
Participate in meetings and technical discussions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Developer Support Engineer

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

Israel , Netanya

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

BSc or equivalent in Computer Science, Computer Engineering, or a related technical field
2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
Proven ability to manage complex, escalated cases, involving multiple architectures across multiple platforms
Deep experience in Linux (System Administration, Bash scripting, file systems)
Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
Ability to read and debug code in Java or another compiled language
Excellent spoken and written English

Job Responsibility

Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Ability to work in flexible hours and weekends while needed

Fulltime

Cloud Senior Support Engineer

We're seeking a Senior Technical Support Engineer to join our Cloud product supp...

Location

Japan , Yokohama

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience in technical support, software services, and/or system administration for a large end-user community
2+ years of experience solving complex technical problems
Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills
Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team
Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives
Technical experiences
Strong database skills, with the expertise to write and update SQL queries with ease
Experience with Web technologies such as DNS, HTTP, APIs and REST calls
Familiarity with Cloud technologies such as AWS
An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols

Job Responsibility

Provide a consistent quality experience
Bring new and improved support methodologies to Atlassian
Build a wide and loyal customer base to the Atlassian products and brand
Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
Receive onboarding training to become a specialist in Atlassian products, system technologies, and network technologies.

What we offer

Health coverage
Paid volunteer days
Wellness resources
Visit go.atlassian.com/perksandbenefits to learn more.

Fulltime

Senior Support Engineer, On Prem / DC (APAC Shift)

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
Experience and/or familiarity with JVMs
In-depth operating system knowledge (e.g. Windows and/or Linux)
Familiarity with database concepts (e.g., Oracle, SQL Server or Postgres)
Well rounded experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.)
Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)
Strong degree of empathy for the customer experience
Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and potentially mentoring your team
Demonstrated ability to help other support engineers to grow their technical and troubleshooting skills
Excellent communication skills, possessing the ability to support customers over email, or screen-shares

Job Responsibility

Use professional written and verbal communications to customer base to resolve application issues
Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
Ability to explain the why behind issues and guide the customer to resolution with logic and context
Creation and curation of knowledge-base articles and documentation to help customers help themselves
Customer escalation support
Evaluate active tickets, prioritizing workload, and monitoring queue health
Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers
Advocate for our customers, influence product direction through customer feedback
Develop into a highly skilled support engineer with subject matter expertise in all types of technologies across the Atlassian stack

What we offer

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Technical Support Engineer

The role involves providing technical support for products in customer environme...

Location

Japan , Tokyo

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

6+ years of customer support experience in the IT industry
deep understanding of OSI Layer2 and Layer3 (knowledge of Layer4 or above is a plus)
ability to independently isolate problems (including reproducing issues in lab environments)
communication skills
presentation skills

Job Responsibility

responding to technical inquiries (such as incidents or Q&A) about products deployed in customers' environments
creating and testing replication environments using labs
reviewing technical documents and bug databases
creating, editing, and updating knowledge bases
training and mentoring junior-level engineers
attending internal training sessions

What we offer

health and wellbeing programs
support for personal and professional development
inclusive work environment

Fulltime

Support Engineer - Night Shift

The Night Shift Support Engineer is responsible for providing technical support ...

Location

United States , Columbia

Salary:

Not provided

Data Processing Solutions

Expiration Date

Until further notice

Requirements

Associates or technical degree with two (2) years related experience
or four (4) years related experience and/or training
or equivalent combination of education and experience
Has at least one (1) year related experience in customer service or customer facing role
Experience with Exchange, Microsoft 365 and Active Directory
Experience with Cloud environments
MS Azure
AWS & Google is a plus
Ability to diagnose technical issues
Problem Solving – Identifies and resolves problems in a timely manner

Job Responsibility

Troubleshoot technical issues inclusive of but not limited to Microsoft’s core business applications and operating systems
Handle technical escalations for more junior engineers and more advanced inquiries
Provide comprehensive troubleshooting and backend support for our user base
Responsible for adhering to the Service Engineer Day in the Life process daily
inclusive of answering calls and escalating tickets as required
Resolve complex workstation problems and offer general sever support
Responsible for initial triage of network degradation or outages, compromised accounts, and more
Support services for Microsoft related technologies
Windows Server, Exchange, SQL, SharePoint, etc
Responsible for user provisioning and workstation deployment as needed

What we offer

Competitive salary based on experience and qualifications
Excellent benefits
Full on the job training & support
Fun working environment and culture
Great opportunity for advancement

Fulltime

Junior Support Engineer

Sopra Steria

Location:
Belgium , Brussels

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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