Junior Support Engineer Job at Sopra Steria (Flanders/Brussels)

Junior Support Engineer

As a on-Site IT Support Engineer, you will handle IT problems on-site and respon...

Location

Belgium , Leuven

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Associate Degree in IT or Syntra, VDAB IT course
1 year of experience in providing first line IT support
Excellent soft skills (empathy, team spirit & excellent communication skills)
Know how to handle critical situations
Stress-resilient
Pro-active approach
English and Dutch are required. French is a nice to have.

Job Responsibility

Handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Participate in service point activities (where you will be the SPOC)
Software troubleshooting (password resets, O365, Windows troubleshooting, Intune, VPN issues,…)
Hardware issues: laptop swaps, staging and basic component troubleshooting/replacement
CMDB/asset management
New joiner and leaver assistance (supplying materials, administration)
Ticket creation and management (ServiceNow)
Creation and adaptation of knowledge articles
Cooperation with different departments and stakeholders

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Junior Support Engineer

An IT Support Engineer in a 24/7 shift system provides technical assistance and ...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Training in IT support (associate degree, Syntra, VDAB…) or proven experience in a similar role
First experience in providing first-line IT support or just finished an IT course/education
Basic knowledge of hardware (desktops, laptops, printers, peripherals)
Basic knowledge of operating systems (Windows, macOS)
Basic knowledge of common software applications (Microsoft Office, O365, email clients, Intune)
Basic understanding of networking concepts (IP addressing, routers, switches, Wi-Fi, LAN)
Ability to communicate technical issues to non-technical users
Basic experience with service desk- and remote tools (e.g. ServiceNow, Jira)
Working hours: 24/7 shift system
English, Dutch and French are required

Job Responsibility

Provides technical assistance and troubleshooting for hardware, software, and network issues both remotely and on-site
Diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations
Managing user accounts
Providing end-user support to minimize downtime and enhance productivity

What we offer

Company car or mobility budget
Laptop, phone & phone subscription
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
Flexible working arrangement (with both local and international opportunities)
Access to cutting edge software
A variety of projects, national and international

Fulltime

Public Cloud Operational Support Junior Engineer

We are seeking a detail-oriented and proactive Cloud Operations Support Engineer...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
Experience in Cloud Operations/ support and site reliability
Hands on experience with AWS and/ or GCP
Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation
Working knowledge of scripting ( bash, Python or similar)
Strong understanding of networking, DNS, IAM, load balancing & cloud native services
Familiarity / expertise in EKS/GKE
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Experience in a Financial Services or large complex and/or global environment preferred

Job Responsibility

Drive Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues
Participate in on-call rotation for high severity / major incidents support coverage
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and lead/assist with the automation of repetitive tasks
Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles
Support provisioning and configuration of Cloud resources across multiple environments
Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc) & Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability
Assist in deployments, patching and disaster recovery procedures

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Junior Network Support Engineer – 24/7 team

We are looking for Junior Network Support Engineers to join a dedicated 24/7 tea...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

DXC Technology

Expiration Date

Until further notice

Requirements

High school diploma preferably in Telecommunications, Computer Science, Computer Engineering
Good understanding of network fundamentals – OSI model, TCP/IP, IP addressing, subnetting, ARP, Port Security and NAT
Familiarity with routing and switching concepts (e.g., OSPF, BGP, Ethernet, VLANs)
Understanding and adherence to the ITIL framework (Change Management, etc.)
Highly adaptable with ability to work in dynamic international and multicultural environment
Fluent verbal and written English.

Job Responsibility

Maintaining and supporting variety of Network equipment and technologies
Categorizing and prioritizing the Incident to work on it quickly and efficiently
Defining an action plan for diagnosis and troubleshoot Incidents with the aim to restore normal service
Efficiently using the technical scripts, diagnostic tools, and a known error database
Communicating with the customer on a professional level, cooperation with team members, other support teams and 3rd party providers
Work on shift in 24/7 coverage rotation – 2 day shifts, 2 night shifts and 4 days off.

What we offer

Competitive compensation
24 days of paid vacation
Comprehensive medical and life insurance
Monthly food vouchers
Access to premium learning platforms
Company-sponsored certifications
Employee Recognition Program
Employee Referral Program
Discounts and special offers with employee badge
24/7 support for you and your family

Fulltime

Junior IT Support Engineer

Realize your potential by joining the leading performance-driven advertising com...

Location

United Kingdom , London

Salary:

Not provided

Taboola

Expiration Date

Until further notice

Requirements

0-2 years of experience in a technical or customer service environment (internships or personal project experience considered)
Demonstrable ability to troubleshoot, install, and support issues specific to Microsoft Windows (10/11) and Apple macOS
Foundational knowledge of computer hardware, software, mobile devices, and basic networking concepts (TCP/IP, DNS, DHCP)
Exceptional verbal and written communication skills with a patient, professional, and friendly approach to dealing with users of varying technical abilities
A logical and analytical approach to diagnosing problems and finding effective solutions quickly

Job Responsibility

Respond to, log, prioritize, and resolve support requests (tickets, emails, Chat) promptly and courteously, ensuring resolution times meet agreed-upon Service Level Agreements (SLAs)
Provide technical support for employee devices, including setup, configuration, and troubleshooting of both Windows 10/11 laptops/desktops and Apple macOS hardware (MacBooks Pro/Air)
Perform routine administration tasks, including password resets, onboarding, termination, and access management within Active Directory, and other key business systems
Install, configure, and troubleshoot standard business applications, including the Microsoft 365 suite (Outlook, Word) Google Workspace (Sheets, Slides, Docs, Meet) and other proprietary or cloud-based software
Diagnose and resolve basic hardware issues related to laptops, monitors, printers, and peripheral devices (e.g., docking stations, webcams)
Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base for the team and future self-service options
Timely and clearly escalate complex or unresolved issues to the team or to 2nd Line Support or relevant specialized teams, ensuring detailed notes are provided

What we offer

25 days holiday
excellent health insurance
some flexible working
free breakfast and lunch every day
stock options
Perkbox

Junior Field Support Engineer

You work in a field-based support environment where you ensure the continuity of...

Location

Belgium , Wallonia

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

First experience in IT support
Bachelor degree
A broad technical knowledge of: Azure SQL Database, Ivanti, MS Office, Exchange, Miraki, Citrix, Active Directory and Intune
Cross-functional collaboration: ability to work closely with network, security,...
Stakeholder communication: strong communication skills and stakeholder/service minded
Administrative discipline: following up the administration and documenting the tickets (From A to Z)
Independent working skills: Getting the job done on your own and being accountable for your day-to-day work
Fluent in Dutch, French and English

Job Responsibility

Ensure the continuity of retail and operational activities by providing hands-on and remote IT support across multiple locations
Support cash register and point-of-sale systems, scanners, payment terminals such as Bancontact, network connectivity, printers, and other peripheral devices used in stores and operational sites
Perform on-site interventions when required, while always aiming to resolve issues remotely where possible
Coordinate with external partners to ensure timely resolution and proper follow-up for hardware-related issues
Be involved in project assignments, particularly when a store is fully renovated or renewed
Support IT rollouts, coordinating on-site activities, and working closely with internal teams and external vendors during implementation phases

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development
Flexible working arrangement (with both local and international opportunities)
Access to portfolio of more than 250 (digital) training sessions

Fulltime

Junior Technical Support Engineer

As a Junior Technical Support Engineer, you will be trained to provide the highe...

Location

United States , Hanover

Salary:

Not provided

Tecore

Expiration Date

Until further notice

Requirements

BS degree in Information Technology, Computer Science or a relevant/equivalent field
2 years of Help Desk experience
Ability to work well in a cross-functional team environment
Working knowledge of Linux
Redhat certification
Experience in Telecommunications (GSM, CDMA, 5ESS)
Understanding of software development and testing
Ability to be effective when working independently
Experience with IP based routers and switches such as Cisco
CCENT or other certification is desirable

Job Responsibility

Provide 24×7 customer support for Tecore’s products from installation to upgrade through critical issue resolution
Maintain accurate and up to date trouble tickets for reported issues
Training customer representatives on Tecore’s product system operation and maintenance
Partner with System Test and Software Development teams to ensure customer satisfaction and retention through product enhancements
Be responsible for the deployment and validation of software releases, service packs, or patches
Assist customers in the execution of acceptance testing
Ask targeted questions to customers in order to quickly understand the cause of the problem
Be a key contributor in the effort to develop the next generation of Tecore’s products by cultivating creative ways to implement evolving technologies such as 5G and the use of unlicensed radio frequency bands
Research and identify solutions to various hardware and software issues
Monitor the daily performance of technical systems

Junior Customer Support Engineer

Fivetran Support partners with some of the most passionate teams in the world, o...

Location

India , Bengaluru

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

Excited about a customer facing role and having strong customer advocacy skills
Excellent written and verbal communication skills in English
Highly developed, process-oriented skills for troubleshooting and problem-solving
Good teaming skills with a passion for building a positive culture
Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
Excellent analytical skills and strong attention to details
Basic ability to read and understand Java/ C++ (any programming language)
Basic understanding of - networking fundamentals, SQL and its functionalities and REST APIs

Job Responsibility

Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents
Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution
Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
Help customers round the clock and should be willing to work in shifts in a 24x7 work environment
Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools
Work closely with Fivetran’s engineering team by submitting well-documented bugs which arise from customer submitted cases
Document any known or newly identified solutions in our knowledge base and share this knowledge across the team

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

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