Junior Strategist and CX Consultant Job at frog (Diegem)

Job Description

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.

Job Responsibility

Collaborate on projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
Design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
Translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
Facilitate collaboration, co-creation and alignment around vision, strategy and execution through workshops, and client working sessions
Drive improvements in Marketing & Sales organization models, process improvement, or organization activation
Evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
Create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
Contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
Be part of the pond and collaborate closely with your Capgemini colleagues

Requirements

A master’s degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.
preferably with a focus on Innovation and Entrepreneurship
Strong interest in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy and customer service transformation
You can express yourself fluently, both written and oral, in Dutch and/or French
Full professional working proficiency of English is required
Mastery of PowerPoint, Excel, and new forms of delivery

Nice to have

An MBA (with a focus on Innovation Management) or additional master’s degree is a plus
Experience in Figma, Adobe CC, and no-code prototyping tools is a plus

What we offer

Competitive remuneration, including a company car or mobility budget, alongside fringe benefits
Opportunities for career growth with a clear development path and mentoring support
Access to tailored training programs to enhance your professional skills
Flexible working arrangements that prioritize work-life balance, including teleworking and international opportunities

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Junior Strategist and CX Consultant

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