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Hardis Supply Chain has developed an Order Management solution for retailers: Hardis OMS. Hardis OMS is the focal point in the digital commerce landscape of our customers. As a Solution Consultant, you play a key role in translating business requirements into successful implementations and guiding customers throughout the project lifecycle.
Job Responsibility
Lead or support the implementation of customer solutions from analysis through go-live
Coordinate implementation activities and ensure alignment between customer expectations and project scope
Identify risks, dependencies and potential roadblocks early, and take ownership of implementation progress to drive success
Ensure implementation activities are performed in line with our information security policies
Build and maintain strong customer relationships through clear communication and professional follow-up
Translate customer requirements into functional solution designs
Advise customers on best practices, standard functionalities, and optimal system setup
Identify gaps between business requirements and standard solution capabilities, and propose suitable alternatives and product improvements
Work closely with technical and functional specialists to validate and implement proposed solutions
Prepare and execute testing activities together with the customer and internal stakeholders
Participate in and coordinate important go-lives and support both the customer and project team
Requirements
Customer-oriented
professional and academic educational background (HBO/WO)
driven to work in a dynamic project environment
analytical
solution-oriented
enjoy translating customer requirements into practical solutions
collaborate closely with both customers and internal teams
knowledge of and/or affinity with software implementation projects and customer-facing environments
application integrations, APIs and cloud technologies
the business process surrounding order management
retail and e-commerce knowledge
project collaboration tools (such as JIRA)
good and professional communication skills both verbal and written
Nice to have
Proficiency in Dutch and/or French is a plus
What we offer
Collaboration, ownership, and personal impact
quickly take on responsibilities
make visible contribution
accelerate professional growth
strength and scale of a larger international group
extensive training, knowledge-sharing, and career development opportunities
strong team culture with regular team events
opportunities to connect with colleagues
game of table tennis
conviviality, authenticity, strong sense of teamwork
initiatives encouraged
skill development through Hardis Group Academy
CSR strategy around diversity and equal opportunity, inclusion through education, reducing environmental footprint
inclusive and respectful approach toward each individual