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Lead the development, implementation, and management of D365 CE, monitoring of the whole system
Define the interactions between application packages, databases and middleware systems
Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with the business processes
Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape
Establish security measures to protect sensitive data and ensure proper access control within the CRM system
Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness
Lead post-migration support, analysis and resolution of data-related issues or questions
help with optimizing data management processes in the new environment
Other duties as assigned
Requirements:
At least 1 year of recent experience as CRM architect in Microsoft Dynamics 365 CE implementation, data migration and solution integration
Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) functionalities and capabilities
Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols
Knowledge of performance considerations in different environments
Experience in structured methodologies for the design, development and implementation of applications
Extensive experience in CRM applications analysis and design in large enterprise environments
Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries
Experience developing enterprise architecture deliverables (e.g., models and documentation)
Experience in designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic forms
Knowledge of integration technologies commonly used with Dynamics, such as DataVerse / Common Data Service (CDS), Data Entities, and APIs
Experience with continuous integration/continuous deployment (CI/CD) processes around DevOps, data workflows, Synapse workspaces
Strong understanding of ETL principles, including data extraction, transformation, and loading processes
knowledge of common ETL design patterns
Understanding of data pipeline architectures, Azure workflow orchestration tools, and concepts related to data ingestion, transformation, and movement