Junior Software Support Analyst Job at 360 Resourcing Solutions (London)

Junior Technical Support Analyst

The Customer Service Representative provides support to internal and external cl...

Location

United States , White Plains

Salary:

18.00 - 19.00 USD / Hour

Myticas Consulting

Expiration Date

Until further notice

Requirements

Minimum: High school diploma or equivalent
Preferred: Bachelor’s degree
2 years of client-facing application support experience, including: Troubleshooting product issues, and reporting issues via phone/e-mail/chat
Working cross-functionally to resolve technical, procedural, or operational issues
Working collaboratively with individuals at all levels of the organization
Executing to short and long-term plans
CRM Applications: (e.g., Salesforce)
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Technical Infrastructure: Microsoft Server products (Windows Server, SQL, MS Project)
Specialized Software: Visio, Microsoft Access, and BusinessObjects

Job Responsibility

Technical Support: Provide remote application support and troubleshooting for complex products to both internal teams and external customers
Issue Resolution: Utilize strong analytical skills to identify the root cause of issues and resolve cases promptly without the need for escalation where possible (e.g., product operation or content)
Case Management: Maintain clear, concise, and accurate documentation of all client interactions and technical resolutions within the CRM
Cross-Functional Collaboration: Work proactively with internal departments to resolve specialized procedural or operational issues, ensuring escalated cases are driven to closure
Stakeholder Communication: Deliver timely updates to business owners and users regarding issue status and final resolutions
Knowledge Sharing: Contribute to team knowledge bases, meetings, and documentation to help reduce recurring issues and improve overall team efficiency
Professional Representation: Maintain a reputation of competence and integrity by staying current on industry trends and company product offerings

Fulltime

Application Support Analyst 2

The Application Support Analyst 2 at Blackline Systems, Inc. provides advanced t...

Location

India , Bengaluru

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, Finance, or a related field, or equivalent practical experience
3+ years of experience in a technical application support role, preferably supporting SaaS applications
Strong understanding of financial close processes and accounting principles is highly desirable
Proficiency in troubleshooting complex software applications, identifying root causes, and implementing effective solutions
Demonstrable experience with SQL for data querying and analysis is favorable
Familiarity with API integrations (REST, SOAP) and debugging tools is a plus
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences
Strong analytical and problem-solving skills with keen attention to detail
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk) is a plus

Job Responsibility

Provide advanced-level support for BlackLine applications, troubleshooting complex technical issues reported by customers and internal teams
Analyze, diagnose, and resolve application and system-level problems, including data discrepancies, integration failures, performance bottlenecks, and user experience issues
Collaborate with engineering, product, and QA teams to escalate and resolve bugs, provide detailed problem descriptions, and test proposed solutions
Develop and maintain comprehensive documentation of support processes, common issues, and resolution steps for internal and external knowledge bases
Participate in the on-call rotation to provide timely support for critical production issues outside of standard business hours
Assist in the training and mentoring of junior support analysts, sharing knowledge and best practices
Identify opportunities for process improvements and contribute to the development of tools and strategies to enhance support efficiency and customer experience
Communicate effectively with customers to manage expectations, provide status updates, and ensure a positive support experience
Contribute to root cause analysis (RCA) investigations for recurring issues and implement preventative measures
Perform data analysis and SQL queries to investigate issues, validate data, and provide insights

Fulltime

Product Support Analyst Lvl 3

Amentum is seeking a Product Support Analyst lvl 3 for the Space Force Range Con...

Location

United States , Vandenberg Space Force Base

Salary:

85000.00 - 110000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a technical or related field (preferred), or a combination of education and experience
Minimum of five (5) years’ experience, preferably in a sustaining or development engineering environment
Extensive knowledge of materials, components, assemblies, computer and peripheral hardware designs
Proficiency in Microsoft Office and Adobe Acrobat Professional
familiarity with Adobe FrameMaker, Illustrator, or desktop publishing software
Ability to work effectively in a team and resolve problems with limited supervision
Strong verbal and written communication skills
Ability to travel to remote sites (e.g., Pillar Point Air Force Station, Pt. Mugu)
Flexibility to work occasional non-duty hours or weekends as required
Strong organizational skills with emphasis on attention to detail

Job Responsibility

Develop sustainment artifacts within a Product Support environment in accordance with Department of Defense (DoD) acquisition frameworks for electrical and mechanical systems
Partner with internal and external customers to define and implement an integrated product support plan (maintenance, sparing analysis, level of repair, Technical Order implementation)
Work with subject matter experts to determine and implement SMR codes, Work Unit Codes, and SERD records
Develop and present Product Support Plans detailing the twelve required product support elements for Customer approval
Support Engineering and Project Management within an IPT environment, including spares testing and turnover to Supply
Coordinate and manage multiple projects and complete assigned tasks without supervision
Provide technical guidance to junior personnel
Perform related duties, such as creating or sustaining Technical Orders

What we offer

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid time off
Paid parental leave
Paid holidays

Fulltime

Senior IT Support Analyst

We are seeking a Senior Desktop Support Analyst to provide day-to-day technical ...

Location

United States , Georgetown

Salary:

Not provided

Sanmina

Expiration Date

Until further notice

Requirements

Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience
5+ years of field experience
A+ Certification
5+ years’ experience working in a Helpdesk or Desktop environment
5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365
5+ years’ troubleshooting Windows 10 and above operating systems
Microsoft Windows Image Deployment experience needed
Experience using some type of Remote Desktop Support Tool
Experience with a ticketing system
Setup and troubleshoot network printers for end-users

Job Responsibility

Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products
Meets and communicates with users, solves issues in a positive and efficient manner
Assist in maintaining an inventory of IT hardware and software assets
Assists end-users with advanced computing and telecommunication issues and questions
Leverage remote support tools to help resolve support requests
Ensure all incident and service request tickets are closed within their established guidelines
Create and maintain Knowledgebase articles
Perform special projects and miscellaneous duties as requested and as time permits
Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair
Travel between sites to assist end users when remote tools can’t be used

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Desktop Support Analyst

We’re looking for a Desktop Support Analyst who enjoys solving problems, support...

Location

United States , Wayzata

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in a desktop support, or end-user support environment
Strong experience supporting Microsoft-based environments, including Microsoft 365
Working knowledge of device management tools such as Intune
PowerShell scripting experience
Experience supporting laptops, desktops, mobile devices, printers, and peripherals
Ability to troubleshoot issues independently and escalate appropriately when needed
Strong communication skills with the ability to support users at all levels of the organization
Customer-focused mindset with a sense of urgency and accountability
Comfortable managing multiple priorities in a fast-paced support environment
Interest in process improvement, documentation, and continuous learning

Job Responsibility

Provide day-to-day support for laptops, desktops, peripherals, and end-user software
Respond to and manage help desk tickets, keeping users informed through resolution
Help administer the ticketing system, including ticket routing and prioritization
Support employee onboarding and offboarding, including device setup and workstation readiness
Assist with mobile devices, printers, and corporate print services
Maintain accurate inventory of IT equipment and supplies
Document procedures and help improve support processes and services
Partner with vendors, consultants, or contractors on assigned initiatives
Support junior team members with technical guidance and best practices
Participate in upgrades, changes, or maintenance that may occur outside standard hours

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Desktop Support Analyst

We’re looking for a Desktop Support Analyst who enjoys solving problems, support...

Location

United States , Wayzata

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in a desktop support, or end-user support environment
Strong experience supporting Microsoft-based environments, including Microsoft 365
Working knowledge of device management tools such as Intune
PowerShell scripting experience
Experience supporting laptops, desktops, mobile devices, printers, and peripherals
Ability to troubleshoot issues independently and escalate appropriately when needed
Strong communication skills with the ability to support users at all levels of the organization
Customer-focused mindset with a sense of urgency and accountability
Comfortable managing multiple priorities in a fast-paced support environment
Interest in process improvement, documentation, and continuous learning

Job Responsibility

Provide day-to-day support for laptops, desktops, peripherals, and end-user software
Respond to and manage help desk tickets, keeping users informed through resolution
Help administer the ticketing system, including ticket routing and prioritization
Support employee onboarding and offboarding, including device setup and workstation readiness
Assist with mobile devices, printers, and corporate print services
Maintain accurate inventory of IT equipment and supplies
Document procedures and help improve support processes and services
Partner with vendors, consultants, or contractors on assigned initiatives
Support junior team members with technical guidance and best practices
Participate in upgrades, changes, or maintenance that may occur outside standard hours

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Finance (Junior) Analyst

The Finance (Junior) Analyst will support financial operations, contract managem...

Location

Germany , München; Düsseldorf

Salary:

Not provided

Boston Consulting Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Finance, Accounting, Economics, or a related field
1–3 years of relevant work experience in a finance or accounting role
Strong Excel skills and confidence with financial software systems (SAP is a plus)
Detail-oriented and highly organized, with the ability to manage multiple tasks
Strong communication skills and stakeholder management experience
Fluent in English and German (written and spoken)
Experience in a professional services environment preferred

Job Responsibility

Collect contracts from case teams and ensure contractual compliance
escalate issues where necessary
Collaborate across teams to identify and resolve discrepancies
Coordinate and prepare billing details in line with client agreements
Process and track invoices throughout their full lifecycle
Monitor incoming payments and proactively follow up on overdue invoices
Drive improvements in Days Sales Outstanding (DSO) metrics
Support the preparation of weekly, monthly, quarterly, and annual financial statements
Contribute to the optimization and continuous improvement of financial processes
Maintain close relationships with internal stakeholders to ensure clear communication and timely resolution of issues

What we offer

Attractive, competitive, and performance-based compensation package with fixed and variable components
Tax-free subsidies for childcare expenses through bonus conversions
30 days of vacation every year
Attractive flexibility program
Commuting expenses covered up to a maximum amount
Hybrid models that combine on-site and remote work
Comprehensive insurance and retirement programs
Broad selection of training and development offers
Individual support through Employee Assistance Program and mindfulness offers
Flexible gym membership with Urban Sports Club

Fulltime

Junior Analyst, Valuation Advisory

We are seeking a motivated Junior Analyst to join our Valuation Advisory team in...

Location

Egypt , Cairo

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Real Estate, Finance, Economics, Business Administration, or Engineering
Strong analytical and numerical skills with proficiency in Excel and financial modeling
Excellent written and verbal communication skills in both Arabic and English
Attention to detail and ability to work under pressure to meet deadlines
Knowledge of Egyptian real estate market dynamics and regulatory environment is preferred
Familiarity with international valuation standards (RICS Red Book, IVS)
Previous internship or entry-level experience in real estate, banking, or professional services is advantageous

Job Responsibility

Support senior valuers in conducting property appraisals across residential, commercial, industrial, and mixed-use developments
Assist in collecting and analyzing market data, including comparable sales, rental rates, and development costs
Preparation of detailed valuation reports and supporting documentation
Conduct property inspections and document physical characteristics, location attributes, and condition assessments
Utilize industry-standard valuation software and databases to support analysis
Contribute to feasibility studies and investment analysis for development projects
Build relationships with local brokers, developers, and property professionals to maintain current market intelligence
Support business development activities and client presentations when required

What we offer

Comprehensive training and mentorship from experienced valuation professionals
Clear career progression opportunities within our regional platform
Gain exposure to diverse property types and high-profile projects
Work with international clients and standards
Competitive compensation and benefits package
Opportunities for professional development and industry certifications

Fulltime

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Junior Software Support Analyst

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