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Brook-St Hiredonline Logo Brook-St Hiredonline · IT - Administration

Junior Service Desk Analyst

United Kingdom, Sheffield 16.68 - 26.32 GBP / Hour · Job Posted March 25, 2026
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Job Description

Home Office - IT Support - Junior Service Desk Analyst. Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Junior Service Desk Analyst.

Job Responsibility

  • Delivering high quality, customer focused 1st line support to users across the Home Office estate
  • Playing a key role in the provision of IT service support at the Home Office, contributing to the delivery of high-quality consistent incident, problem and request fulfilment management processes across the estate
  • First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as required
  • Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures
  • Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service requests, using agreed incident management and request fulfilment processes
  • Providing stakeholders with updates on the status of technical incident, service requests and problems
  • Engaging with other DDaT teams and / or suppliers as required

Requirements

  • Good communication and interpersonal skills, with an ability to communicate effectively and professionally
  • Ability to work as part of a team and to engage effectively with users, third parties and suppliers, escalating where you judge appropriate
  • Good analytical and problem-solving skills
  • Customer-focused
  • Must hold a valid passport
  • Must have lived in the UK for longer than 5 years
  • Period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted
  • Security clearance will be processed for you, if successful

What we offer

  • Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
  • Guaranteed interview for candidates with a disability who meet all the essential criteria
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