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Home Office - IT Support - Junior Service Desk Analyst. Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Junior Service Desk Analyst.
Job Responsibility:
Delivering high quality, customer focused 1st line support to users across the Home Office estate
Playing a key role in the provision of IT service support at the Home Office, contributing to the delivery of high-quality consistent incident, problem and request fulfilment management processes across the estate
First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as required
Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures
Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service requests, using agreed incident management and request fulfilment processes
Providing stakeholders with updates on the status of technical incident, service requests and problems
Engaging with other DDaT teams and / or suppliers as required
Requirements:
Good communication and interpersonal skills, with an ability to communicate effectively and professionally
Ability to work as part of a team and to engage effectively with users, third parties and suppliers, escalating where you judge appropriate
Good analytical and problem-solving skills
Customer-focused
Must hold a valid passport
Must have lived in the UK for longer than 5 years
Period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted
Security clearance will be processed for you, if successful
What we offer:
Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
Guaranteed interview for candidates with a disability who meet all the essential criteria