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Empire Envelope Ltd. Logo Empire Envelope Ltd. · Construction

Junior Service Coordinator

Canada, Edmonton Employment contract · Job Posted March 12, 2026
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Job Description

Reporting to the Service Manager, as the Junior Service Coordinator, you provide support to our warranty department, specializing in insulation, drywall, tape, and texture services. You ensure timely and professional resolution of warranty-related issues, maintaining strong communication between internal teams, subcontractors, and clients, and upholding our commitment to quality and customer satisfaction.

Job Responsibility

  • Prioritizing, receiving and replying incoming service emails and create service work orders from emails and Supply Pro deficiency notes. (Inspections report)
  • Tracking progress and ensuring timely resolution of all construction claims
  • Communicate clearly with builders, and internal teams regarding timelines and expectations
  • Acting as the primary point of contact for construction inquiries
  • Providing professional and empathetic support to clients, ensuring a positive service experience
  • Performing Service schedule auditing, ensuring proper date entries, notes and overall accuracy and reporting information to appropriate Manager
  • Coordinating SupplyPro Management, including daily auditing of SupplyPro to ensure prompt communication from our clients and reporting information to appropriate Manager

Requirements

  • High School Diploma, or equivalent
  • Minimum 3 years’ experience in construction, warranty coordination, or service administration (preferably in insulation/drywall/tape/texture trades)
  • Strong organizational and time management skills
  • Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint) and SupplyPro

What we offer

  • Competitive compensation and benefits package including RRSP matching
  • The opportunity to contribute to a growing organization with a strong reputation for excellence
  • A professional and collaborative work environment
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