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Junior Service Coordinator

Empire Envelope Ltd.

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Location:
Canada , Edmonton

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Category:
Construction

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Reporting to the Service Manager, as the Junior Service Coordinator, you provide support to our warranty department, specializing in insulation, drywall, tape, and texture services. You ensure timely and professional resolution of warranty-related issues, maintaining strong communication between internal teams, subcontractors, and clients, and upholding our commitment to quality and customer satisfaction.

Job Responsibility:

  • Prioritizing, receiving and replying incoming service emails and create service work orders from emails and Supply Pro deficiency notes. (Inspections report)
  • Tracking progress and ensuring timely resolution of all construction claims
  • Communicate clearly with builders, and internal teams regarding timelines and expectations
  • Acting as the primary point of contact for construction inquiries
  • Providing professional and empathetic support to clients, ensuring a positive service experience
  • Performing Service schedule auditing, ensuring proper date entries, notes and overall accuracy and reporting information to appropriate Manager
  • Coordinating SupplyPro Management, including daily auditing of SupplyPro to ensure prompt communication from our clients and reporting information to appropriate Manager

Requirements:

  • High School Diploma, or equivalent
  • Minimum 3 years’ experience in construction, warranty coordination, or service administration (preferably in insulation/drywall/tape/texture trades)
  • Strong organizational and time management skills
  • Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint) and SupplyPro
What we offer:
  • Competitive compensation and benefits package including RRSP matching
  • The opportunity to contribute to a growing organization with a strong reputation for excellence
  • A professional and collaborative work environment

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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