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We are currently looking for a Junior Service Analyst with Portuguese to join our Sopra Steria team. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.
Job Responsibility:
Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in Portuguese and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams
Requirements:
Knowledge of Portuguese and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours
What we offer:
Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
certifications (paid by the company)
conferences
Tech Lunches
possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
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