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The Junior Server position at The Ritz-Carlton Harbin involves serving food and beverages to guests, ensuring service standards are met, and maintaining cleanliness in the work area. Team members will follow company policies, ensure guest satisfaction, and demonstrate adherence to the 'Gold Standards' of The Ritz-Carlton.
Job Responsibility:
Serve food courses
serve alcoholic beverages
set tables according to service standards
handle menu inquiries
communicate with the kitchen
follow company policies and procedures
ensure uniform is clean and professional
maintain positive working relationships
adhere to quality standards.
Requirements:
Serve food courses and alcoholic beverages to guests
set tables according to type of event and service standards
answer questions on menu selections
communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
record transaction in MICROS system at time of order
check in with guests to ensure satisfaction with each food course and/or beverages
maintain cleanliness of work areas, china, glass, etc., throughout the day
complete closing duties, including restocking items, turning off lights, etc.
present physical and accurate check to guest and process payment
follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
ensure adherence to quality expectations and standards
read and visually verify information in a variety of formats
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects over 50 pounds with assistance
grasp, turn, and manipulate objects of varying size and weight
move over sloping, uneven, or slippery surfaces as well as upstairs and downstairs
reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Nice to have:
At least 1 year of related work experience.
What we offer:
Work in a globally recognized luxury hospitality brand
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