Junior Product Operations Manager

• Become a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions
• Develop, maintain, and advance our customer support strategy
• Improve and refine our Knowledge Base (Wiki, in-app help center)
• Manage and resolve customer inquiries within our central help system
• Directly address customer queries for simple or routine questions
• Create technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues
• Lead communication with customers, Data Scientists, and Sales representatives to develop proposals and solution approaches
• Summarize customer issues in dashboards for internal reporting and analysis

• Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support – ideally within a SaaS environment
• Strong customer orientation, communication skills, and organizational talent
• Excellent problem-solving skills and a proactive hands-on mentality
• Experience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar)
• Structured work approach and a foundational technical understanding
• German C2 or Native Speaker proficiency
• English C1 proficiency

Experience ideally within a SaaS environment

• Office in Berlin-Mitte with an on-site gym
• Hybrid work model (Home office up to 3 days/week)
• 30 days of annual leave (vacation)
• Flexible working hours
• A culture of trust, feedback, and continuous learning
• Direct communication lines to Product Management and the Executive/Management team