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Junior Onboarding Consultant

United Kingdom, Hove · Job Posted March 04, 2026
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Job Description

We’re looking for Junior Onboarding Consultants to join our Institutional Retirement team. In this role, you’ll play a key part in ensuring new work enters our Onboarding & Case Triage (OCT) function smoothly and efficiently. You’ll help keep our workflows running effectively, support colleagues, and contribute to the delivery of great outcomes for our customers, trustees, and internal stakeholders.

Job Responsibility

  • Monitoring shared inboxes and reviewing, logging, and categorising incoming emails
  • Responding to routine enquiries or signposting messages to the correct teams
  • Maintaining accurate records by updating internal systems consistently
  • Prioritising urgent messages and escalating issues when needed
  • Supporting administrative workflows by extracting and entering key information into work trackers
  • Organising documents, files, and data to support daily operations
  • Triaging incoming work and identifying missing information to help cases progress efficiently
  • Keeping colleagues and relevant third parties informed to support excellent customer outcomes

Requirements

  • Strong organisational skills and confidence managing high‑volume inboxes
  • Excellent written communication and a professional approach
  • Good working knowledge of Microsoft Outlook and basic Excel functions
  • A methodical, accurate working style with strong attention to detail
  • Ability to follow structured processes and work well under pressure
  • A proactive, reliable, and responsible approach to work
  • A calm and adaptable attitude when handling changing demands
  • Experience in administration or customer service (beneficial but not essential)

What we offer

  • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Healthcare Plan (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online

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