Junior Network & Security Engineer

Centred in the UK (and now growing globally and in Poland) is our Global Support Centre, where it will be your job to provide technical support via email/telephone to our global customers, using your initiative to help customers with their issues. The role involves a combination of both technical and administrative work, requiring you to assist customers with fault-finding, but also handle incoming calls and emails, log and manage incidents and continue to progress ongoing issues out of local office hours, working with other shift engineers, on-call teams and managing vendor escalations where necessary.