Junior Manager Marketing Operations Global E-Commerce

• Act as the right hand to the Global CS Manager, supporting the operational management of the vendor partnership and internal CS workflows
• Track CS performance metrics and consolidate into regular reporting for leadership
• Help coordinate operational reviews, QA processes, and process documentation to ensure consistent service quality across markets
• Support onboarding and briefing of CS agents on new product launches, campaign periods, and policy changes
• Manage the operational calendar for CS: peak trading readiness, staffing plans, and communication schedules
• Project management across the Digital Marketing Team
• Maintain the ASANA master project dashboards giving the team real-time visibility into all active initiatives
• Run weekly team syncs: prepare agendas, capture actions, and follow up on open items
• Document processes and build SOPs where repeatable workflows can be standardised.

• Exceptionally organized with a natural systems-thinking mindset
• Academically strong: a degree from a leading university in Business, Management, Operations, Marketing, or a related discipline
• 1+ years of experience in a project management, operations, or coordination role, ideally within eCommerce, digital marketing, or a fast-paced global organization
• Proficiency with project management tools (e.g. Asana, Notion, Monday.com, Jira, or equivalent)
• Confident working with data and analytical systems: able to build reporting dashboards, track KPIs, and translate numbers into clear summaries for leadership
• High emotional intelligence: you manage upward and sideways with ease, build trust quickly, and communicate clearly in both written and verbal form
• Commercially curious: you understand the 'why' behind each team's work and use that context to prioritize and problem-solve
• Proactive: you anticipate what's coming and prepare the team before issues arise
• Fluent in English
• additional European languages are a plus
• Comfortable working across multiple time zones and cultures in a matrixed, global organization.

Additional European languages are a plus