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We are looking for a Junior IT Technician to join our IT Team in West London to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Job Responsibility:
Assess incoming incident and prioritise work according to timescales and processes
Keep accurate and timely records within the incident monitoring system
Carry out basic technical investigation into support calls and escalate to the technical team where issues require escalation
A logical approach to problem solving and coordination of the information gathered to assist the technical team where necessary
Create User Accounts, manage permission and passwords and provide added assistance to end users as required
Requirements:
School working practices and policies
Data Protection Legislation
Excellent written and oral communication skills
Excellent numerical skills
Understands the importance of confidentiality and discretion
Aspiring to work towards an ITIL V3 qualification
Right to work in the UK
What we offer:
27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service
Full office closure between Christmas and New Year
Workplace pension scheme (TPT) with 11% employer contribution
Access to high-quality professional learning throughout your career
Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans for season tickets or a bike, gym discounts, free eye tests