This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
You'll be the first point of contact for technical assistance within the organization. Your role is crucial in ensuring that our staff experiences minimal downtime and receives prompt support for their IT needs. This position offers a fantastic opportunity to develop your technical skills and grow within the company.
Job Responsibility:
Providing IT support in English to our employees globally - via phone, email, or in-person
Troubleshoot and resolve hardware, and network issues
Install, configure, and maintain software computer systems and applications
Document technical issues and solutions in the ticketing system
Collaborating with IT specialists on projects and complex problem-solving
Maintain an inventory of IT equipment
Deliver high-quality support and solutions, following agreed SLAs and processes
Create and update technical documentation while proactively sharing knowledge with the team
Take ownership of each incident and request to ensure the best customer experience
Requirements:
2+ years of experience as IT Supporter or some related area
Knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix, iOS)
Strong problem-solving skills and attention to detail
Solid knowledge of computer hardware and IT equipment
Excellent communication and interpersonal skills, with fluency in English
High school diploma or equivalent
a degree in Information Technology or related field is a plus
Ability to work independently and as part of a team
Capability to learn and adapt to new technologies
Experience on international environment
Willingness to work on shifts 6:00 – 15:00/ 7:00 – 16:00 (Monday – Friday)
Ability to work from the San Pedro, San Jose office at least 3 days per week
Ambitious and proactive
Committed and determined
Good team spirit
What we offer:
Onsite work from our office in San Pedro, with hybrid work environment
Challenging tasks and growth opportunities
International work environment with Scandinavian culture
Fantastic work atmosphere full of respect and partnership
Opportunity to use and develop foreign languages in daily work