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Junior IT Supporter

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Coloplast

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Location:
Costa Rica , San Pedro, San Jose

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

You'll be the first point of contact for technical assistance within the organization. Your role is crucial in ensuring that our staff experiences minimal downtime and receives prompt support for their IT needs. This position offers a fantastic opportunity to develop your technical skills and grow within the company.

Job Responsibility:

  • Providing IT support in English to our employees globally - via phone, email, or in-person
  • Troubleshoot and resolve hardware, and network issues
  • Install, configure, and maintain software computer systems and applications
  • Document technical issues and solutions in the ticketing system
  • Collaborating with IT specialists on projects and complex problem-solving
  • Maintain an inventory of IT equipment
  • Deliver high-quality support and solutions, following agreed SLAs and processes
  • Create and update technical documentation while proactively sharing knowledge with the team
  • Take ownership of each incident and request to ensure the best customer experience

Requirements:

  • 2+ years of experience as IT Supporter or some related area
  • Knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix, iOS)
  • Strong problem-solving skills and attention to detail
  • Solid knowledge of computer hardware and IT equipment
  • Excellent communication and interpersonal skills, with fluency in English
  • High school diploma or equivalent
  • a degree in Information Technology or related field is a plus
  • Ability to work independently and as part of a team
  • Capability to learn and adapt to new technologies
  • Experience on international environment
  • Willingness to work on shifts 6:00 – 15:00/ 7:00 – 16:00 (Monday – Friday)
  • Ability to work from the San Pedro, San Jose office at least 3 days per week
  • Ambitious and proactive
  • Committed and determined
  • Good team spirit
What we offer:
  • Onsite work from our office in San Pedro, with hybrid work environment
  • Challenging tasks and growth opportunities
  • International work environment with Scandinavian culture
  • Fantastic work atmosphere full of respect and partnership
  • Opportunity to use and develop foreign languages in daily work
  • Private medical care & Life insurance
  • Birthday day off
  • Christmas Party & Christmas Box
  • Marriage Celebration days
  • Asociación Solidarista

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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