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Junior IT Support Technician

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Magnetic Shields Ltd

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Location:
United Kingdom , Staplehurst, Kent

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a customer-focused Junior IT Support Technician to provide first-line IT support across our Staplehurst site and associated businesses. You’ll handle a mix of deskside and service desk work—supporting users, maintaining devices, resolving common incidents, and escalating more complex issues—while building strong foundations in IT operations and security as we work toward Cyber Essentials.

Job Responsibility:

  • Service desk & user support (L1): Provide friendly, responsive support via phone/email/chat/ticketing and in-person
  • Log, triage, prioritise, and update tickets clearly with actions taken and next steps
  • Troubleshoot and resolve common issues including: New starters/leavers (account setup, access, equipment), MFA/password resets, Printers, Wi-Fi/network connectivity, VPN & remote access, Microsoft Teams / meeting rooms, General Windows/software issues
  • Escalate to 2nd line / suppliers when needed, with good troubleshooting notes
  • Deskside, hardware & workplace IT: Setup, deploy, and support Windows laptops/desktops and peripherals
  • Support mobile devices (enrolment, email/Teams access, basic troubleshooting)
  • Handle hardware lifecycle: inventory, asset tagging, repairs/warranty swaps, leaver returns
  • Provide hands-on support to the factory environment (shared terminals, printing, connectivity, etc.)
  • Assist with meeting room/AV troubleshooting and basic setup
  • Access, security & process: Follow joiner/mover/leaver processes to ensure correct access and secure offboarding
  • Apply security best practices (patching, device security, least privilege, safe handling/disposal)
  • Support security improvements aligned to Cyber Essentials (e.g., updates, endpoint hygiene, documentation)
  • Documentation & improvement: Create and maintain simple “how-to” guides and internal knowledge base articles
  • Spot repeat issues and suggest improvements (standard fixes, FAQs, automation opportunities)
  • Participate in IT projects (rollouts, refreshes, migrations)

Requirements:

  • Some previous IT support experience (commercial, MSP/third-party support, internship, or strong hands-on experience)
  • Good working knowledge of Windows and common business applications (Microsoft 365 ideally)
  • Comfortable supporting users in-person and remotely, with strong customer service skills
  • Able to diagnose issues logically and communicate clearly with non-technical users
  • Organised: can manage tickets, priorities, and follow-ups reliably
  • Willingness to travel occasionally to support other businesses

Nice to have:

  • Familiarity with Microsoft 365 admin, Entra ID/Azure AD, or endpoint management (e.g., Intune)
  • Windows Servers and Active Directory
  • Basic networking knowledge (IP, DNS, DHCP, Wi-Fi troubleshooting)
  • Experience supporting factory/operational environments
  • Experience working in or supporting an ISO 9001 quality management system, and/or Six Sigma programs
What we offer:
  • Competitive pay
  • Private medical cover
  • Competitive holiday entitlement
  • Quarterly performance bonuses
  • Comprehensive company sick pay
  • Enhanced pension contributions
  • Cycle-to-work scheme
  • Exclusive discounts portal
  • Double death-in-service cover
  • On-site Mental Health First Aiders
  • Training & development pathways
  • Employee Assistance Programme (EAP)

Additional Information:

Job Posted:
January 10, 2026

Expiration:
January 31, 2026

Work Type:
On-site work
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