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Junior IT Support Engineer

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Taboola

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Realize your potential by joining the leading performance-driven advertising company! We are seeking a highly motivated and customer-focused Junior IT support engineer to join our growing IT Support team. This is an entry-level position ideal for someone starting their career, providing 1st line technical support and ensuring our employees have the best possible experience using our technology. The ideal candidate must be adept at troubleshooting issues across both Windows and macOS environments.

Job Responsibility:

  • Respond to, log, prioritize, and resolve support requests (tickets, emails, Chat) promptly and courteously, ensuring resolution times meet agreed-upon Service Level Agreements (SLAs)
  • Provide technical support for employee devices, including setup, configuration, and troubleshooting of both Windows 10/11 laptops/desktops and Apple macOS hardware (MacBooks Pro/Air)
  • Perform routine administration tasks, including password resets, onboarding, termination, and access management within Active Directory, and other key business systems
  • Install, configure, and troubleshoot standard business applications, including the Microsoft 365 suite (Outlook, Word) Google Workspace (Sheets, Slides, Docs, Meet) and other proprietary or cloud-based software
  • Diagnose and resolve basic hardware issues related to laptops, monitors, printers, and peripheral devices (e.g., docking stations, webcams)
  • Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base for the team and future self-service options
  • Timely and clearly escalate complex or unresolved issues to the team or to 2nd Line Support or relevant specialized teams, ensuring detailed notes are provided

Requirements:

  • 0-2 years of experience in a technical or customer service environment (internships or personal project experience considered)
  • Demonstrable ability to troubleshoot, install, and support issues specific to Microsoft Windows (10/11) and Apple macOS
  • Foundational knowledge of computer hardware, software, mobile devices, and basic networking concepts (TCP/IP, DNS, DHCP)
  • Exceptional verbal and written communication skills with a patient, professional, and friendly approach to dealing with users of varying technical abilities
  • A logical and analytical approach to diagnosing problems and finding effective solutions quickly

Nice to have:

  • Familiarity with a ticketing system (e.g., Jira)
  • Experience with remote support tools (e.g., TeamViewer)
  • Basic experience managing user accounts in Active Directory
  • Understanding of IT security principles, including phishing awareness and password hygiene
What we offer:
  • 25 days holiday
  • excellent health insurance
  • some flexible working
  • free breakfast and lunch every day
  • stock options
  • Perkbox

Additional Information:

Job Posted:
March 04, 2026

Work Type:
Hybrid work
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