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Junior IT Service Manager

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Job Description:

Join Logistics Reply as a Junior IT Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions.

Job Responsibility:

  • Act as the main interface for clients, ensuring a consistent and high-quality support experience
  • Handle escalations, gather insights via Jira Service Management, and prepare clear, actionable incident reports
  • Organize and lead Service Review meetings with clients and suppliers
  • Monitor AMS contract performance and profitability, proposing enhancements and value-added services and support contract renewals and negotiations based on performance data and client needs
  • Oversee and evaluate first- and second-level support teams, ensuring SLA adherence
  • Collaborate on internal initiatives focused on service improvement, client engagement, and operational excellence
  • Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation

Requirements:

  • Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams
  • Confidence in using data and KPIs to drive decisions and support negotiations
  • Excellent academic track record in STEM subjects or Management Engineering

Nice to have:

  • Previous experiences in challenging contexts is a plus
  • ITIL certifications or strong familiarity with ITIL frameworks is a plus
  • Experience in Supply Chain or Industry 4.0 solutions is a plus
  • Working knowledge of Atlassian tools, especially Jira and Confluence is a plus
What we offer:
  • Be part of a high-impact team in a strategic, customer-facing role
  • Gain broad visibility across clients, technologies, and internal teams
  • Grow within a stable, forward-thinking company where your input shapes results
  • Build expertise in supply chain technology—a future-proof and evolving domain
  • Enjoy a flexible, collaborative, and multicultural environment

Additional Information:

Job Posted:
December 09, 2025

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