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Junior IT Service Manager

· Job Posted December 09, 2025
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Job Description

Join Logistics Reply as a Junior IT Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions.

Job Responsibility

  • Act as the main interface for clients, ensuring a consistent and high-quality support experience
  • Handle escalations, gather insights via Jira Service Management, and prepare clear, actionable incident reports
  • Organize and lead Service Review meetings with clients and suppliers
  • Monitor AMS contract performance and profitability, proposing enhancements and value-added services and support contract renewals and negotiations based on performance data and client needs
  • Oversee and evaluate first- and second-level support teams, ensuring SLA adherence
  • Collaborate on internal initiatives focused on service improvement, client engagement, and operational excellence
  • Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation

Requirements

  • Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams
  • Confidence in using data and KPIs to drive decisions and support negotiations
  • Excellent academic track record in STEM subjects or Management Engineering

Nice to have

  • Previous experiences in challenging contexts is a plus
  • ITIL certifications or strong familiarity with ITIL frameworks is a plus
  • Experience in Supply Chain or Industry 4.0 solutions is a plus
  • Working knowledge of Atlassian tools, especially Jira and Confluence is a plus

What we offer

  • Be part of a high-impact team in a strategic, customer-facing role
  • Gain broad visibility across clients, technologies, and internal teams
  • Grow within a stable, forward-thinking company where your input shapes results
  • Build expertise in supply chain technology—a future-proof and evolving domain
  • Enjoy a flexible, collaborative, and multicultural environment

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